General Manager Secretary
Grand East Resort & Spa – Dead Sea
Total years of experience :2 years, 7 Months
Administrative Secretary; set appointments for the General Manager; handled formal and informal E-mails from within the hotel and outside sources; worked on a variety of reports regarding daily, weekly and monthly meetings, hotel status, guest surveys …etc; worked with my teammates from different departments in times of high occupancy and helped reduce the heavy work load.
Sold various types of insurance policies to individual customers; met and worked with people from different backgrounds.
Worked as a sales and promotions representative at major supermarket chain, Carrefour (Madaba) marketing products from Petra Company to potential customers.
Front office guest relations agent; managed bookings and reservations for clients. Handled all aspects of visits by VIP guests; assisted with all types of document preparation for guests, including typing, scanning, printing and using the Internet
Managed all guest reservations and confirmations; served as hostess at the hotel’s lounge with an emphasis on guest comfort and satisfaction
Worked as a hostess at the hotel’s fine dining restaurant and waitress at the hotel’s lounge. Gained valuable knowledge and insight about customer service and culinary and beverage parings.
One month intensive training using the Galileo aviation reservation system. Trained on all aspects of booking, availability and cancellation of flights. Learned about all aspects of booking complete travel packages for tour groups.
Wore traditional Jordanian outfit; handled customer feedback and satisfaction, made sure all guests were escorted into the restaurant in a timely manner and covered cash duties on a regular basis
* Studied a variety of subjects relating to business administration and marketing. * Submitted various researches regarding different topics and case studies. * Analyzed different scenarios and problems within companies. * Worked on finding solution and developed problem solving skills.