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vicky sunday, Front Desk Receptionist

vicky sunday

Front Desk Receptionist·Selella Resort

Kenya

Bachelor's degree, Literature

Work experience

Total years of experience: 5 years, 0 months

Front Desk Receptionist

May 2022 - Present

Selella Resort

Kisumu, Kenya

May 2022 - Present

Company industry:
Hospitality & Accomodation

Front Office Supervisor

May 2022 - Present

Selella Resort

Kisumu, Kenya

May 2022 - Present

• Managed front desk operations.
• Handled reservations and guest requests.
• Resolved guest complaints.
• Coordinated with housekeeping.
• Prepared daily reports.
• Supervised front office staff.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Office Assistant

June 2021 - December 2021

Mills View Hotel

Kisumu, Kenya

June 2021 - December 2021

• Welcomed guests.
• Handled calls and emails.
• Supported reservations and administration.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Intern

September 2019 - November 2019

Kenya Revenue Authority

Nairobi, Kenya

September 2019 - November 2019

• Customer service support.

Company industry:
Public Administration
Job role:
Accounting and Auditing

Education

University of Nairobi

January 2025

January 2025

Bachelor's degree, Literature

Kenya

University Of Nairobi

December 2021

December 2021

Bachelor's degree, Communication

Kenya

Skills

Receptionist
Expert
Receptionist
Expert
Front Office
Expert
Front Office
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HELP DESK SUPPORT
Intermediate
HELP DESK SUPPORT
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate

Languages

English

Beginner

Swahili

Beginner

Italian

Beginner