فيكتور Akpobor, Customer Service Officer

فيكتور Akpobor

Customer Service Officer

Airtel Nigeria

البلد
نيجيريا
التعليم
بكالوريوس, HND Mechanical Engineering
الخبرات
3 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :3 years, 4 أشهر

Customer Service Officer في Airtel Nigeria
  • نيجيريا
  • يوليو 2009 إلى أكتوبر 2012

 Provide direct interaction with customers both inbound and outbound and to market Airtel products and services to current and potential customers
 To establish the purpose of the contact and what the customer hope to achieve from the phone call/visit
 To enlighten and educate customers on new products and initiatives within Airtel and to educate customers on the use of products and services

 To identify or pinpoint the cause of the customer’s query or problem by checking information provided and interrogating the system to indentify the root cause of the problem
 Provide solution and or confirm action to be taken by;
explaining how to resolve and get agreement from the customer that they are happy with the solution provided and to escalate and route customer issues to the relevant process operators
 Informing the customer what need to be done either by you, another department or the customer by providing details on the expected time-line for query resolution
 Use organization and time management tools to track cases and meet turn-around-times and other required metrics
 To follow through on customer queries ensuring prompt resolution and feedback
 To provide advice to customers on what package(s) will suit their needs and to provide information regarding account or product enquiries
 Personalize the closure of the contact by ending the contact positively and professionally
 To take action and classify the call on the identification list and entering the code that best represented the query or request that the customer conformed at the beginning of the call

الخلفية التعليمية

بكالوريوس, HND Mechanical Engineering
  • في Federal Polytechnic
  • أكتوبر 2005

Association Of Mechanical Engineering Student (MESA) Federal Polytechnic, Bida Chapter Award, Class Representative Award

Specialties & Skills

Customer Service
Problem Solving
Inventory Management
Negotiating Contracts
Administrative Support
Microsoft Package

اللغات

الانجليزية
متمرّس

العضويات

Nigerian Eagle Chaplain Coorp
  • Cardet
  • February 2013

التدريب و الشهادات

Certificate of Achievement (الشهادة)
تاريخ الدورة:
June 2013
صالحة لغاية:
June 2013