Store Manager
M.H. Al shaya
مجموع سنوات الخبرة :14 years, 11 أشهر
May 2013 - Present M.H. Alshaya Co. - Payless Brand
Store Manager
➢ Reducing cost and maximizing sales through analysis of sales reports.
➢ Headed the team in achieving highest sales and exceptional service across Payless MENA region.
➢ Have created a better filing system that created greater productivity.
➢ Preparing reports and financial data.
➢ Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory. Greeting customers, coaching employees and running the business where it matters most—close to the customer.
➢ Establish and exceed organizational performance and individual performance goals.
➢ Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
➢ Plan staff schedule to ensure peak tradings are well covered by the right people - -to efficiently and effectively meet sales targets and company standards
➢ Recruit sales staff on an ongoing basis. Screen and hire outstanding talent for the organization.
➢ Create a positive work environment, which is as important as creating a positive customer experience. Motivate, lead and train a winning sales team. Get to know team members - their strengths and weaknesses, aspirations and goals, background and experience - and uses that knowledge to help them succeed.
➢ Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Secure merchandise by implementing security systems and measures.
M.H. Alshaya Co. - Claire’s Brand
Store Manager
➢ Awarded for being the best manager candidate across all brands of M.H. Alshaya in Qatar.
➢ Headed the team in reducing stock losses and reducing cost to generate higher profit.
➢ Monitors Store operations
➢ Manages staff schedules
➢ Tracks office supply inventory and approves supply orders
➢ Assists in the preparation of department budgets and expenses
➢ Complete store operational requirements by scheduling and assigning employees following up on work results.
➢ Maintains store staff by recruiting, selecting, orienting and training employees.
➢ Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring and appraising job results.
➢ Protect employees and customers by providing a safe and clean store environment.
➢ Craft Marketing reports on behalf of the Head of Claire’s Qatar based on weekly analysis of competitors and total sales for all its branches.
➢ Conduct Audits to all Claire’s branch to ensure adherence to Company policies and Procedures.
➢ Coordinate with head office in Kuwait for some corporate communication issues and to share best practices in the company and the whole of Claire’s Brand.
➢ Assist in the recruitment and hiring of the most qualified applicants to meet the store's needs.
➢ Conduct orientation, train, coach, and develop associates in execution of daily tasks.
➢ Maximize sales and measure sales performance on a daily basis by reference to class sales reports from year prior on same day.
➢ Help solve problems that affect the store's service, efficiency, and productivity.
Assist in the recruitment and hiring of the most qualified applicants to meet company’s needs.
Conduct orientation, train, coach, and manage Department Managers and all associates in execution of daily tasks.
Assist in supervision, staffing and scheduling of the workforce with particular emphasis in areas such as accounting, cashiers, loss prevention, receiving, and maintenance.
Review operational reports and records to ensure adherence to Company policies and procedures.
Monitor the accuracy of receiving, transfers, debits/damages and charge-backs to headquarters to maintain the accuracy of the inventory.
Bachelor of Science in Business Ad October 2009 Major in Marketing Management De La Salle College of St. Benilde