فيكتور Ouma

• Completed the Micro Business School (MBS) entrepreneurship training program. • Developed a comprehensive business plan for a beauty salon and cosmetics business. • Learned business formalization, registration, and compliance requirements. • Created a brand identity, including business values, mission, and marketing strategy. • Developed customer acquisition and retention strategies. • Prepared a business profitability and growth plan. • Gained skills in financial management, budgeting, saving, and record-keeping. • Designed business process workflows to improve operational efficiency. • Practiced business pitching and developed a 30-second business presentation. • Learned community leadership, mentorship, and entrepreneurship support skills. • Participated in group-based business learning, collaboration, and peer mentoring. • Set personal and business goals using structured planning techniques. • Developed sales promotion and marketing campaigns for business growth. • Learned customer service excellence and relationship management. • Strengthened leadership, communication, and problem-solving skills.