فيكتور Popel

Responsible for overall Retail Sales & Inventory management;
Improved the store KPI'S, VOC score and Customer service level trough In-store training and Coaching the team members;
Guaranty excellent customer service including welcome and client experience and supervise sales to ensure customer satisfaction and qualitative standards required by our brand are maintained;
Define targeted quantitative and qualitative objectives and ensure achievement by analyzing results, verifying monthly activities and setting up every 6 months assessments, with consistent follow up .
Ensure the network of external relations expands and relations and prestigious people are maintained in order to promote customer loyalty, especially with Top Clients and VIPs;
Constantly keep up-to-date regarding fashion trends; know and monitor competition and communicate this information to the Staff;
Managing the training of all staff especially on-the-job training for an effective Employee Development;
Support sales by contributing feedback with regard to the buying o merchandise;

Hired to an underperforming store, exceeded sales plan by +11% to forecast in 2015;
Managing and leading a team of 7 employees for a shop with a turnover of 1 mil.$;
Improved the customer service level and shop KPI's trough In-store training, coaching and mentoring the team;
Continuously motivate people to improve performance, team development;
Completes store operational requirements by scheduling and assigning employees; following up on work results;
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Protects employees and customers by providing a safe and clean store environment.

Managing and leading a team of 27 employee for a store with a turnover of 6 mil.€/year;
Exceeded the targets, with results at 110% of target;
Achieved 4 th place on Mystery Shopper level from 23 area stores with 98% score;
Managed and resolved employee issues and complaints;
Ensure a development plan is in place for all associates.
Assist with the planning of activities concerning advertising campaigns & promotions;
Actively seek opportunities to promote sales & advise team leaders of out of stock & slow selling lines;

Managing and leading a team of 20 people for a store with a turnover of 1.2 mil €/year, including managing section buget and sales target to optimize profit;
Led start up of 2 new stores in Romania; Organization of the commercial district/department;
Maintains operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures.