Station agent
Dubai metro
Total years of experience :8 years, 5 Months
, responded to customer questions improved engagement with merchandise and provided outstanding customer services
•Operated in cash registers, managing financial transaction and balancing drawers
•Boosted sales in the kiosks, met targets by using selling technique and products knowledge
•Handled customer complaints in a calm and professional manner
Dubai parks & resorts
welcomed and directed the guests inside the parks
•Handled all guest services both in person and through the phone
•Resolved guest complaints guided them and provided relevant information
•Handled cash, sold tickets issued receipts and change refunds to guests
•Took guest ground the parks giving excellent guest services and took extra mile of engaging with guests to ensure they are satisfied
Administration •Customer Service
Diploma in sales and marketing
courses: Certificate in Computer Applications •Ms Windows •Ms word •Ms Excel •Ms power point
courses: Attained Kenya Certificate of Secondary Education K.C.S.E