Hostess
Starwood Hotels & Resorts
Total des années d'expérience :3 years, 0 Mois
• Greet warmly and graciously all guests upon arrival.
• Answer the phone in accordance with hotels standards.
• Providing guests with all necessary information about restaurant
• Answering the telephone, booking reservations and moving tables together to accommodate large parties
• Ensure the quantity of menus is sufficient to cater to the number of guests
• Be knowledgeable with regards to operating hours of all food and beverage outlets, any promotions/events
• Thanks guests as they leave and invite them to return.
• Relay guest comments or suggestions to the manager on duty.
• Promote the brand name through formulated advertising and public relations campaign and plan and reinforce the corporate identity
• Support the implementation of ongoing, focused media and community relations programs, that are strategically planned to support and enhance the area marketing efforts
• Develop and execute promotional and brand building exercises in conjunction with the marketing department
• Data entry
• Updating various websites
• Attending and working at events (out of city)
• Monitor budgets by comparing and analyzing actual results with plans and forecasts