Admin Team leader
SAMSUNG
Total years of experience :7 years, 6 Months
Admin & HR support Activity:-
Providing administrative support to Manager
Providing administrative support to operation department (Employee GSPN ID activation in GSPN Portal and other)
File and other Documents maintaining(Vendors, Employees and other)
Ordering stationery & Kitchen supplies and follow up receipt
Employee Joining and exit formalities (Arranging Offer letters & ID cards, Relieving Letters, Biometric enrollment)
Validating Salary invoice & Employee Attendance
Employee Med claim follow-up & Resolving Employees other quires
Issuing warning letter to employee for misconduct
Evaluation and assisting in implementation
Training follow-up and career development& Performance management
Employee engagement activity & Discipline management.
Financial Activity & MIS:-
Cash flow and credit card flow management(TCR amount(Field), INVOICE amount(Stores, Workshop, HHP IH and others)
Preparing and Validating Other invoice(Debit Note and Other Expenditure bills)
Employees conveyance calculation & Vendor payment
Clearing unpaid and advance amount from the customer
Incentive calculation
Other MIS (Daily Operation report, Monthly report, Tax validation and Headcount, Call Load, Saw Discount, WHCS verification)
Customer Service coordinator:-
Internal Investigation activities to identify the frauds and taking necessary action.
Resolving escalated calls of the customer with an action plan.
Collect and research documents (Customer service report, TCR, Invoice)
Clearing unpaid and advance amount from the customer
Returning excess amount to the customer
Supporting to Team leader in resolving the issues of customers.
Coordinating with respective store manager to release the pending spare parts to close the case.
Coordinating with GRMS team (Replacement and Refund) to resolve the customer issues.
Coordinating with Samsung HO/HQ for the closure of escalated issues of customer’s.
Weekly performance reviewing of Service centre ( PPT)
Handling IT service related issues for the west region (Rajasthan, Madhyapradesh, Maharashtra(345 Branches)).
Assigning the calls to the engineer.
Updating the ticket details in system.
Follow-up and Closing the calls on priority basis
Maintaining Engineers daily attendance for salary process
Co ordinating with vendors
Daily giving Productivity projection to IBM
1. Worked as a Branch VOC Coordinator (Karnataka) at "Samsung Pvt Ltd", Bangalore. From October 2010 to 7/08/2013.
Job Profile:-
➢ Handling escalated customer's Issues of all over Karnataka.
➢ Understanding the actual VOC / pain area / requirement of customer's.
➢ Interacting with the customer.
➢ Discussing the details of VOC concern with ESC /ASH/ /HO/HQ with an action plan.
➢ Supporting to Service centre and HO in resolving the issues of customers.
➢ Coordinating with respective store manager to release the pending spare parts to close the case.
➢ Coordinating with GRMS team (replacement and refund) to resolve the customer issues.
➢ Capturing actual customer grievances and giving correct resolution.
➢ Coordinating with Samsung HO/HQ for the closure of escalated issues of customer's.
➢ Weekly performance reviewing of Service centre ( PPT)
Experience 2:
2. Worked as a Guest Relation Executive at "Sagar Hospitals", Bangalore, From June 12, 2009 to Sep 28 2010.
Job Profile:-
➢ Responsible to register the patient and Consultation details.
➢ Responsible to maintain accounts in terms of collecting the bills and paying the expenditures.
➢ Reminding the Guests in advance about an appointment and consultation through mail and phone call.
➢ Providing the details to the Guests about the doctor's and consultation timings.
➢ Making the bill for Investigation and other Procedure
➢ Reporting to the Guest Relative Manager.
➢ Worked as a VC SECRETARY
➢ Compiling & Preparing letters, Reports, Presentations.
➢ Giving report of total Inpatient & Outpatient details
➢ Coordinating with the VC clients.
Experience 3:
Worked as an Accounts Assistant at Shekar Nethralaya, Bangalore, From January 2009 to April 2009.
.Job Profile:-
➢ Handling TPA customers
➢ Making the bill for Investigation and other Procedure.
➢ Interacting with TPA Department to get the approval.
Experience 4:
Worked as a Project In charge at VIGIROM & COMPANY, Bangalore, from November 2007 to November 2008.
Job Profile:-
➢ In charge of the branch and project.
➢ Project work is related with scanning and data entry.
➢ Supervising the operators about their activity and performance.
➢ Doing quality checking and correcting the mistakes, which is done by an operator.
➢ Sending report of productivity to project manager on daily basis.
➢ Sending an attendance register to the office and arranging salary to the employees.
➢ Attending official meeting with manager on weekly basis about productivity.
B.A 2007 F.M.K.M.C college, Madikeri Bangalore University Pass
PUC 2004 Government Pre university college, Madikeri. Bangalore Board Pass
SSLC 2002 St Joseph girls high School, Madikeri. State Board Pass
