acting head teller
emirates nbd
Total years of experience :10 years, 8 Months
• Supervise a team of tellers to ensure that all transactions originating from them are valid, accurate and within approval limits and any excess or shortage of cash are explained and reported appropriately
• Ensure that service is delivered as per standards in order to meet customer expectations
• Implement compliance and control procedures in order to ensure that all transactions are processed as per procedural requirements
• Address and resolve day to day, transaction-related problems in order to achieve timely and satisfactory solutions
• Act as a custodian of cash and security items so as to safeguard against misuse or possible losses
• Ensure that periodic reports and reconciliations are completed in a timely and accurate manner to safeguard against possible fraud or losses
• Performs financial transactions (cash, transfers, foreign exchange) accurately
• Eliminates risk of cash differences by following diligently the process set &
ensures accurate delivery of cash to customers
• Investigates thoroughly differences in books by following required process of checking reports, notes denominations
• Inform customers about the alternative delivery channels of ATM / Self-service banking area
• Cross sell other bank's products and services
• Adheres to all policies and processes to ensure smooth processing and low risk
• effectively communicates with internal and external customers
• operates teller machines
• Processes loan payments
• Gives customer's balances on request
• Keeps teller drawer counted down according to drawer limits
• Balances teller drawer daily
• Accepts and processes items to be sent for collection
• Performs additional duties and special projects as assigned
• Creates a positive image for the Bank
• Under minimal supervision, coordinates the General Manager’s activities, including management of his complex calendars; uses independent judgment to prioritize meetings, schedule his time and determine which issues require his attention; coordinates meetings with staff and visitors.
• Anticipate and track critical dates, events and associated action items; follow-up with appropriate parties on behalf of the General Manager to ensure deadlines are met and keep track of seasonal events ensuring that appropriate actions are taken in a timely manner.
• Receives and screens General Manager’s mail, email, and telephone calls; using sound judgment to prioritize, respond and/or re-direct to other staff as appropriate. Tracks replies as needed.
• Uses independent judgment to keep the General Manager informed of all matters that may require his attention. Determines how best to keep the General Manager current on urgent matters so that decisions can be made quickly when needed, with a minimum of redundancy of effort and discussion.
• Draft and writes correspondence, for the General Manager including letters as well as the preparations of other documents.
• Manages the General Manager’s complex travel (comprising both national and international trips), including making all related arrangements and processing and tracking related expense reimbursements.
• Maintains the General Manager’s filing system.
• Facilitate the production of a wide variety of written documents and reports.
• Use photocopiers, and telephone systems
• Tenant Relations and Follow-ups
• Writes tenant Correspondences
• Writes internal Communications
• Organizing and preserving paper and computer files
• Facilitate the production of a wide variety of written documents and reports.
• Attends to customer queries and complaints in a professional manner
• Assists ongoing promotions
Oversees bank vault duties, (includes ordering and shipping cash and coin; buying and selling cash and coin to tellers as requested throughout the day). Maintains branch cash levels according to established policies.
Receives and processes checking and savings account transactions; MasterCard/VISA transactions. Notes and verifies significant information as required by Bank policy/procedure. Ensures that Bank procedures are followed when performing transactions on the teller machine and other equipment as required. Exercises discretion, judgement, and initiative regarding transaction problems and inquiries.
Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies for self and other tellers.
Maintains acct signature card files. Inserts new signature cards and purge cards on closed accts. Removes/replaces signature cards on business accounts as necessary.
Assists customers with entry to their safe deposit box, ensuring all bank procedures are followed in the process.
Balances ATM and ensures the ATM is in working order.
Counts, wraps and bags coins. Counts and verifies currency to sell. Accumulates mutilated currency to be shipped out.
Verifies access authority against safe deposit contract for each access request, exercising prescribed controls.
Accepts and processes payments for new boxes, renewals, drilling fees and lost key fees.
Inputs safe deposit information to manual and computer system according to established procedures.
Receives and answers telephone inquiries from customers and internal staff regarding customer and bank related accounts. Assists Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in an efficient, courteous manner providing positive employee relations.
Maintains confidentiality of customer account information. Follows established policies and procedures in responding to inquiries and requests.
• effectively communicates with internal and external customers
• operates teller machines
• Accepts checks and cash for deposit
• Verifies coin and currency
• Cashes checks - pays out money after checking item for proper presentment, signature, endorsement, stop payments, account balance
• Processes loan payments
• Gives customer's balances or instant statements on request
• Processes stop payments
• Keeps teller drawer counted down according to drawer limits
• Balances teller drawer daily
• Knowledgeable of Bank's products and services
• Sells cashier's check
• Micro-films checks
• Processes withdrawals
• Accepts and processes items to be sent for collection
• Exchanges foreign currency
• Prepares change orders for customers daily
• Assist customers in gaining access to their safe deposit boxes