Technical Specialist -Voice/Video
Dimension Data
Total des années d'expérience :15 years, 9 Mois
Dimension Data India, Bangalore as Technical Specialist -L3 since April ’15
\[Project: TAC Support for Dimension Data Australia Clients\]
Role:
• L3-Technical support for over 400+ Dimension Data customer in Australia
• Technical Lead for 4 managed IPT client
• Provide technical resolution on products such as CUCM, CUC, IM&P,
VG, IP Phones, Jabber, VCS, TMS, MCU, TP, Conductor, CTS Endpoints, UCCX, SBC, Polycom End points
And servers
• Supervising design, implementation & Upgrade of Cisco Unified Communications Systems,
Unified messaging system, Telepresence solution, Contact center solutions and Voice Gateways (CUBE/SBC)
Achievements:
• Received the Top performer Award for outstanding Commitment and Customer Focus
We Design, Implement and Support entire network devices of our client \[Include Voice, Data, Security Devices and Other servers\]. CCI HQ in US Stamford, they have 12 major branches and 5 small branches spread across different continents. My primary role as L3/L2 engineer to support Cisco Voice/Video network which include 2 CUCM clusters Centralized Video VCS solution and many integrated branches with CME and CUE solution. Also support Cisco Data & Cisco Wireless Network on requirement bases. We work on SLA ticket based support 24/7, Change Management, Incident Management and RCA meeting with client on issues/ Projects. Daily activities like Timely response to escalations, troubleshooting major and minor issues, MACD etc . Implementing new Cisco voice projects when bringing up new sites or when new acquisitions happens.
Member of a Network System Integration Group, We implement
the Cisco Voice network projects for our client. Roles include Design and implement the
network as per client requirement. Also include support and troubleshooting of the client network
as per requirement. Worked on products like UCS, CUCM, UCCE, UCCX, UNITY Connection,
CUPS, VG, Tele Presence.
Cisco Voice Support for JPMC EMEA Region. SLA Ticket based solution
providing for the Cisco and partially Avaya IP telephony Support for internal users, on products like CUCM, CUC, Cisco unity and Ayaya PBX.
Member of a Cisco Voice Implementation, Up gradation and Support Team.
Provide ticket based support for internal users global wide. Products include
CUCM, Cisco Unity, Voice Gateway and other third party asterisk SIP servers maintains, config and
monitoring.
Support for the organization internal network. Monitoring the network, troubleshooting, making changes in network as per requirement. Products include like Cisco
Routers, Switchs, IP Phone, ADS, Exchange and CME
First year university representative of the college .