Vighnesh patter madathil

Management Level
Arranging online conference at client site for marketing with proper presentation and follow up.
Prepare the contract based on system requirements, Specifications, costs and timelines etc.
Procurement management.
Helping IT manager in Hiring new talents to the company.
Providing support and facilitate communication between our clients with their foreign HQ IT.
Monitor SLA/Satisfaction/other IT indicators of IT tickets/service request in Service-now.
Prepare Users guide and provide training to the user on new/existing/upgraded technologies.
Technical Level
Providing Onsite/remote system/network Support for clients including MNCs and 12+ nationalities.
Install new/rebuild existing server and Configure PCs/Laptop/MAC’s, Printers, Directories, policies, etc.
User Account management (Domain, software’s, Office365) as per request.
Installation/configuration/migration of Office and Email system (Office 2007-16 and Outlook 2007-16).
Providing Smartphone/Tablet support- iOS/android.
Providing Application Support in Major banks like ICBC and BOC.
Installation of OS and software’s through direct/Ghost/SCCM image provided by HQ IT.
Performs Preventive maintenance in accordance with Departmental policies.
IMS documents management and updating Hardware and Software inventory.

Perform daily system monitoring verifying the integrity and availability of
All hardware server resources, software and verifying completion of
Scheduled backups & Manual backup.
Install new / rebuild existing server & configure Hardware, Peripherals,
Services, Settings, Directories, Storage, Security policies, etc.
Design, install, upgrade, configure and repairs Local Area Network, Virtual
Private Network (VPN) & Broadband.
Creating and maintenance of virtual directories through IIS.
Create, alter & delete user accounts from domain & software as per request.
Installing & maintenance of dot matrix, inkjet, stand alone and network
Laser printer, Photocopier and Network Scanner.
Managing digital signature dongle accounts.
Basic maintenance of database (SQL Server).
Office website maintenance & Updation.
Ensure AMC (Annual Maintenance contract) for systems & peripherals
& logging IT problems & resolution both under & Out of Warranty.
Overseeing Electronic mail system through MS OutLook.
Apply OS and software patches and upgrades on a regular basis.
Antivirus management.
Remote installation and maintenance through remote desktop.
Basic Operations of VMware ESXi5.5, vSphere client 5.5
Providing IT training for employees on various e-governance applications.
Synchronization of ICT application data such as civil registration, pension
Account details, etc to data centre.
Performing quarterly preventive maintenance.
Keeping inventory of hardware and software maintenance record.
Ensuring all software is properly licensed and up to date.

: Designing the network structure of labs, structured cabling
Install new/rebuild existing servers and configure hardware, Peripherals,
Services, Settings, Directories, Storage, etc. in accordance with standards.
Installation and maintenance of windows server 2003, Xp, Vista & Win7
Installing and configuring Network & Standalone printer.
Providing support to Desktop & Laptops
Manage and monitor LAN/Broadband services
Introducing new technologies to the existing environment.
Perform routine audits of Systems and softwares.
Troubleshoot any reported problem.
Keeping inventory of hardware and software maintenance record.

Designing the network structure of a site, structured cabling,
Install new/rebuild existing servers and configure hardware, Peripherals,
Services, Settings, Directories, Storage, etc in accordance with standards
and project/operational requirements.
Managing the materials of an implementation.
Installation and maintenance of windows server 2003, Xp, Windows Vista
and Educomp & Edurite related software packages.
Antivirus management.
Installation & Maintenance of Network Switches,
Hubs and other networking Devices.
User management.
Installing and configuring Network & Stand alone printer.
Service Level experience of Acer, Dell, Infocus, Sanyo Projectors.
Managing Quality checking.
Provide training to clients in the use of system and applications.
Maintaining different kinds of documents related to the IMS system.
Remote and On-site Troubleshooting and resolution at Client Locations.
Performs Preventive maintenance in accordance with Departmental policies.