team leader client relations
Ernst & Young
Total years of experience :8 years, 5 Months
Coordinated a Team of 4 members, provided overall direction, set goals for
the escalation department, and established norms and standards of practice.
Assign tasks to team members and following up on the progress.
Provide overall status of the Team’s progress to stakeholders and clients.
Run quality check of the work performed by Team memebers.
Provided feedback based on established KPI metrics to help realize overall
business goals.
Automate Models to Classify products in Amazon as regulated by Law/
Amazon policies and SOPs.
Feed Data in the Model by Querying through SQL data Base.
Quality Analysis of the Models with the help of SQL queries.
Reporting to Stake holders with Daily status and provide Business
Automate Reports, Daily allocation and assign tickets using UiPath RPA
Responsible for Onboarding new associates and create SOPs as required.
Handling client tickets through ServiceNow Ticketing tool
Resolve Client issues on Various Finance Applications like Project costing,
Creating prospects for Clients
Sending Reports to Clients within SLA with 100% Accuracy
Requirement reports by querying through SQL.