Technical Support Engineer
Wipro technologies
Total des années d'expérience :5 years, 4 Mois
Hi Bayt team,
I'm Vignesh Sivakumar from Salem Tamilnadu state
and I currently working at Wipro technologies
as a technical support engineer. I have gained more knowledge in the field of networking and troubleshooting. Replacing hardware and software tools. we are using a ticketing tool to resolve customer queries based on user requirements
My Responsibility is
1. Hardware replacing
2. Software troubleshooting
3. Network related connection need to troubleshoot
4. Ticketing tool to resolve customer queries
5. Customer relationship management
6. Auditing
I have worked at more retail ltd as a desktop support
engineer
•Osi layer
•Configure switches & Routers, VLAN, VTP, Port Security, VPN
•ospf, rip, bgp, eigrp, ppp
Desktop support:
•Basic hardware
•Installing windows xp, windows 7, windows 8.1 & 10
•Bios setup and hardware installation
•Disk management and partition
•Antivirus update & virus protection
•Basic networking, map drive, data sharing
•Remote desktop and remote assistance
•Basic firewall configuration
•Data cards configuration
•Printer installation
courses: CCNA routing and switching course in netmasters. •Desktop support course in netmasters. CCNA routing and switching : •Basic networking