Senior Systems Engineer
Cognizant Technology Solutions
Total years of experience :11 years, 4 Months
Manage and allocate resources within the team.
* Provide Training, guidance, support and review performance management
with team members.
* Monitoring Service Desk operations and escalating tickets to ensure client’s
request are handled and expedited.
* Improving customer relations and providing technical support.
* Participate on weekly client calls and gather knowledge
* Escalation of any issues, logging and tracking them to closure
* Troubleshooting outlook and all computer related issues.
* As an exchange administrator, having hands on experience in Active
Directory, Exchange management Console, Office 365 portal.
* Handle Account management related queries using Active directory.
* Work on team metrics and provide quality feedback to team members.
* Basic Knowledge on Power Shell/Shell Scripting to ease the day to day activity.
Providing Voice Support for Customers having technical issues. Technical
troubleshooting done for desktop support issues. Hands-on-Experience in Home
networking including Broadband Routers, Modems, Email clients, Wireless
configuration in Online gaming devices, I pad, Tablet, Kindle, and Smart Phones.
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