vijay kumar

• Utilizing Microsoft Intune for managing desktop and mobile operations, ensuring efficient device
management and security compliance.
• Deployed WIM patching and Office 365 updates on the monthly enterprise channel and utilizing third
party patching tools like PatchMyPC to deploy non-Microsoft applications.
• Handling Monthly Patching for End user machines, Test and Prod servers as per maintenance scheduled
window and working on monthly compliance report.
• Configuring and managing Active Directory and Group Policies to maintain robust IT infrastructure and
user & computer management.
• Hands-on experience for Applications/ Packages creation and deployment in SCCM.
• Rendering hardware and driver support, resolving technical issues promptly to maintain uninterrupted
operations.
• Acquiring exceptional problem-solving skills, identifying root causes and implementing effective solutions
and Resolving complex IT incidents and problems promptly, ensuring minimal disruption to operations
• Leveraging excellent organizational and time management abilities, ensuring tasks are completed
efficiently within deadlines. Delivering solutions aligned with business objectives and enhancing user
satisfaction.
• Collaborating effectively within teams, fostering a culture of excellence and achieving collective goals.
And evaluating and recommending new technologies and tools to enhance device management, security
and operational efficiency.
• Developing and maintaining comprehensive operational guides and documentation to streamline
processes and facilitate knowledge sharing.

Experienced in SCCM operations like Software Distribution, Software Updates, Patch Management, Operating System Deployment and Reporting. > Troubleshooting Client installations, Software distribution Patching issues. > Maintained end user applications, patches and operating system using client standards and requirements supporting for client environment.

Handling & Monitoring LS&CO Service now L2
tickets related to incidents and Requests
logged by users and resolving them within the
SLA.
Participating in asset deployment
refreshment and asset recovery.

Provided customer service and technical support for over 500 customers, resolving inquiries and
Banking related issues.
Analyzed customer service inquiries and problems to identify trends and recommend proactive solutions.
I identified customer service improvement opportunities and implemented changes to improve
customer service experience.

Ø
Handling
service now tickets related to incidents logged
by users and resolving them
within the SLA.
Ø
Installation,
troubleshooting Network Printers, and
Antivirus Packages.
Ø
Network
maintenance and printer trouble shooting.
Ø
Coordinating
with windows L2 application team for resolving
issue.
Ø
Support
the following Technologies: Microsoft Office
2010, Products- Outlook 365, word,
Excel.
Ø
Assisted
Company personnel with desktop operation
with both hardware and software
related issue.
Ø
Configuring
and troubleshooting Microsoft Outlook and
Outlook Express. Data Backup,
Recovery.
Ø
Working
with points of escalation in a timely manner to
resolve issues.

Handling service now tickets related to incidents logged by users and resolving them
within the SLA Installation, troubleshooting Network Printers, and Antivirus Packages
Network maintenance and printer trouble shooting
Coordinating with windows L2 application team for resolving issues
Support the following Technologies: Microsoft Office 2010, Products- Outlook 365, word, Excel
Assisted Company personnel with desktop operation with both hardware and software
related issue Configuring and troubleshooting Microsoft Outlook and Outlook Express \[IMAGE\] \[IMAGE\]