Technical Analyst – IT Service Delivery
Hexaware Technologies
مجموع سنوات الخبرة :5 years, 3 أشهر
• Experience in providing a 24/7 Technical support for multiple regions.
• Provide efective and eficient customer service and support with the ability of multitask.
• Provide advanced technical analysis and troubleshooting skills, attention to detail, and consistent resolution of IT problems.
• Supported users over the call, chat and Email request tickets.
• Handled applications - Active directory (User creation, DL creation and Mailbox), Exchage, MFA, ITSM, Serivcenow.
• Software installation, diagnosis and repair of the hardware and drivers, network related to VPN, SCCM for software installation.
• Provided Remote Support for work from home users.
• Ensure the critical events and incidents are resolved in a timely manner, maintained the SLA.
• Coordinating with Linux and Windows team for high severity issues related to alarm and server patching.
• Printer installation and basic support for driver configuration.