Key Account Manager
Future Communications Company
Total des années d'expérience :19 years, 6 Mois
Future is a leading technology company that provides cutting edge ICT
products and services including enterprise business, mobility, infrastructure,
telecom engineering, project management and digital transformation. It also
provides sales, distribution and aftercare for the world’s top mobile devices.
Through its strategic partnerships with the world’s leading brands, the
company provides a broad spectrum of technology solutions to various
industries in both the private and government sectors in the GCC region.
* Managing a portfolio of accounts to achieve long-term success
* Building a 'territory'
* Generating new sales using existing and potential customer networks
* Supervise account representatives to ensure sales increase
* Developing sales goals for the team and ensuring they are met
* Set, track and achieve sales account targets, aligned with company
objectives
* Monitor sales metrics (e.g. quarterly sales results and annual
forecasts)
* Suggest actions to improve sales performance and identify
opportunities for growth
* Leading and training other members of the account team
* Leading project management activity
* Delivering sales presentations to high-level executives
* Effectively maintain and retain existing customers by building long-
term relationships
* Build customer base by meeting with potential clients and educating
them on the benefits of their products
* Participates in continued education to learn about new products and
improved sales techniques
* Keeping up to date with market developments and competitor
activities.
* Identify and strategically develop new customers by value selling to
match offerings to customer needs.
* Manage sales pipeline, segmentation, and accurate forecasting.
* Monitor performance against KPI and take corrective action where
necessary.
In FCC-Mobility, we provide ICT services to corporate clients in Kuwait and GCC
satisfying our customers with customized solutions with the value added services
as per client requirements.
* Identifying new sales leads
* Pitching products and/or services
* Maintaining fruitful relationships with existing customers
Generating leads, day-to-day duties typically include:
* Researching organizations and individuals online (especially on social
media) to identify new leads and potential new markets
* Contacting potential clients via email or phone to establish rapport and
set up meetings
* Planning and overseeing new marketing initiatives
* Attending conferences, meetings, and industry events
Strategies of actually selling, other typical duties include:
* Preparing PowerPoint presentations and sales displays
* Contacting clients to inform them about new developments in the
company’s products
* Developing quotes and proposals
* Negotiating and renegotiating by phone, email, and in person
* Training personnel and helping team members develop their skills
Working closely with the sales team on proposals and pitches for
business.
* Attending meetings with business development managers and acting as
a technical expert.
* Putting together business cases for the sales teams to support their
proposals.
* Working closely and collaboratively with customers to devise effective
solutions.
* Ensuring that the company’s product can deliver on the customer’s
requirements.
* Working closely with customers to understand and capture
requirements.
* Replying to customers following requests for information and proposal
requests.
* Presenting proposals to customers alongside members of the sales
team.
* Providing ongoing support for customers post implementation.
* Producing detailed costing for customers and ensuring the contract is
profitable.
Customer Care Associate @ CSA/US Army/Camp Arifjan, Kuwait
STRENGTH
Creative
Insightful
Inspiring
Convincing
Decisive
Determined
Passionate
INTERESTS
Travel
Rajyoga
Camping
Music
Exploring different Cultures
CSA Kuwait is a joint venture set up by CSA Limited and CSA. Combat Support
Associates in Kuwait provides support services to US and Allied Forces stationed
in Ali al Salem, Arfijan, Buehring, Doha, Navistar, Victory and Virginia in Kuwait.
Duties:
* Responding promptly to customer enquiries in person or via telephone,
letter, and email - always in a professional & efficient manner.
* Using the in-house system to record necessary information and instigate
actions as required.
* Processing Billeting request, forms, applications and requests for
information for new check in.
* Dealing efficiently with questions and queries from customers.
* Keeping up to date with all the company's products, services and
procedures.
* Directing requests and unresolved issues to other colleagues.
* Maintaining up to date paper and computer based files and
administrative systems.
* Handling objections professionally
Assisted the Recruiting Supervisor on daily assignments
* Recruited workforce for six sub-contracting IT companies
* Screen and shortlist resumes and assists job candidates with enquiries
relevant to the company.
* Managed technical interviews and exam processes
* Maintained and archived records of all employees
* Conducted general administrative support
in
/
/