Senior Network Engineer
Dimension Data
Total years of experience :10 years, 7 Months
Diagnose hardware/software malfunctions for various products (Checkpoint, Juniper SRX) and providing the break fixing solutions.
Set up part orders with OEM vendors and coordinate onsite technician visits for customers.
Troubleshooting various issues through different processes and procedures (e.g. phone calls, emails, IM’s, WebEx) to obtain a quick resolution to problems
Document all problem details along with customer interactions using ticketing system.
• Managing and ensuring maximum uptime of Data Centre and Data Recovery Centre network devices.
• Configuring security policies with proper change request process in checkpoint and Juniper firewall.
• Configuring static, source, destination and hide NAT in Juniper and Check Point firewalls.
2007 10th (C.B.S.E) Jawahar Navodaya Vidyalaya, Peddapuram 72