Head IT
ACS Dubai
Total years of experience :26 years, 8 Months
Key responsibilities
• • Setting up of IT Infrastructures for its offices in Bahrain and Dubai, with Bahrain as base.
• Oversee all social media activities of a particular client. Develop engaging, creative, innovative content, enlighten audience and promote brand-focused messages.
• Audit and analyse social and digital presence of clients and their competitors.
• Plan and execute social media campaigns on a regular basis in order to create awareness and build brand affinity.
• Monitor and develop reports on a monthly basis.
• Mass email campaign activities for clients using Mail chimp
• Set-up of call centre for GCC data updates and lead generations
Key accomplishments
• Played a stellar in planning, managing and executing migration from Alpha Digital Unix server to Sun fire Solaris 9 Unix servers.
• Delivered key expertise in helping company migrate from Oracle 8.05 to 9i database. Led project life cycle entailing server installation, Oracle 9i, testing and production migration.
• Instrumental in executing the successful installation, configuration and application migration of Oracle applications
• Significant contribution in supervising teams for migrating from Windows 2000 to Windows 2003/2008 servers along with ISA server 2006, MS SQL server 2000 to 2005 database back end for Web application.
• Started and headed Call Centre for Data Cleansing and lead generation of GCC data and for Oman Chamber of commerce, Muscat, Oman.
• Responsible for Clients Web Design and Development, SEO, SEM and SMM activities...
• Diligently participated and designed from ground up Sales Support tools
• Meticulously performed maintenance and upgrade of Hardware and application systems over the years
• Outstanding efforts in carrying out the installation and testing of UNIX and Windows Servers, RDBMS, Application software at Doha, Qatar for Publications of Qatar Telephone Directory in year 2008
• Handled successfully revamp of yellowpages.bh and gulfind.com in the year 2008 and 2015.
• Distinguished efforts in brainstorming with management for planning and implementation of major IT investments.
Key responsibilities
• Overseeing overall IT activities and manage day to day IT operations of the group. PRIMEDIA had office at Oman, Qatar and Dubai.
• Lead IT management and digital projects with key focus on complete Database Administration for Database platforms (Oracle9i/10g, MySQL for web applications)
• Responsible for Windows servers, (DNS, ISA), Microsoft Exchange email server, Unix Oracle application and database servers’ maintenance, patching and tuning.
• Was involved in directing teams for migrating Oracle database, forms and reports from Database Version 9i to 10g and 11i.
• Engaged in handling information services management and complete database administration for various print and digital products of the group.
• Co-ordination with cloud vendors in UK on maintenance, support, backups for websites hosted. (yellowpages.bh, gulfind.com, yellowpages.qa and corporate sites primediaintl.com and primedia-qatar.com)
• Headed the team on project scope, design, project monitoring and implementation of PRIMEDIA websites and co-ordinating with the web development vendor outsourced.
• Co-ordinating with Vendors of PRIMEDIA Clients for their website requirements including SEO, and SMM activities especially Google Ad Words.
• Manage directories pagination process of PRIMEDIA in Bahrain, Oman, UAE and Qatar. Responsible for 12 directories processing.
• Manage Enterprise wide backups for all applications & ensure backup and recovery policy is implemented. Monitor periodic restorations to ensure the sanity of backup process & components.
• Troubleshooting database issues, implementing different types of Replication models like Snapshot & Transactional, Database Backup and Recovery procedures.
• IT regulatory compliance. Completed Microsoft audit for its compliance policy two times in my tenure.
• Reviewing, testing and applying database changes to all environments while monitoring and supporting IT operation for Bahrain, Dubai, Doha, and Muscat offices.
• Render consultancy on application/ implementation of database management tools; develop policies/ procedures for network access, usage, backup & recovery of data.
• Responsible for system upgrades. Hardware and software, application software, servers, networks, firewall, laptops & PCs.
• Periodical issuance of MIS and inter departments reports responsibility
• Efficiently handle teams, combining communication, interpersonal & problem solving skills with analytical, decision making and leadership capabilities to enhance organizational objectives.
Key responsibilities
•Spearheaded activities and management for setting up, development, customizations, configuration, performance tuning of application systems for full cycle implementations, data & applications migrations, versions upgrades, enhancements & rollout projects.
•Analysed the clients needs and requirements to determine feasibility of design within time and cost constraints, preparing project plans and schedules with core IT teams.
•Engage in translating high-level business requirements of concerned department into functional specifications for input into application activities.
Key Projects
Traffic Regulatory Management System
The project involved computerization of complete Traffic Police regulatory system. The requirements were to digitize Motor Vehicle offence booking (Challaning) and all the traffic Police stations, Central Traffic headquarters and Regional Transport Authority using Windows CE based Handheld computers besides
Operating Systems - Windows and UNIX
Front end - VB, Dot net
RDBMS - Oracle 8.05, Mysql
Technology - Com, ActiveX
Architecture - 3 Tier
Tools Used - Microsoft Visio
Key Responsibilities
•Led 3 teams of software development with 5 members each conducting system study, system analysis, system design & integration, implementation, maintenance and testing.3
•Managed the implementation phase by formulating project plans, planning resources and managing issues.
•Tasked to carry out publication of Airtel Landline directory in Bhopal, Madhya Pradesh.
Key Projects
Telecom Convergent Billing Systems
Led the project with key result of deriving a product for Telecom companies from Pre-Connections to Convergent Billing
Operating Systems - HP UNIX
Front end - VB, Oracle Forms 6, Reports 6
RDBMS - Oracle 8.05,
Architecture - 3 Tier
Tools Used - Microsoft Visio
Multiple Utility Payment Collection system
Spearheaded project for designing a system to accept utility payments of any utility companies of any their Bills like Telecoms, Energy, Corporation Tax, Water Tax and collections of Insurance premium, Income-Tax etc.
Operating Systems - Windows
Front end - VB,
RDBMS - Oracle, Mysql, Access
Technology - Com, ActiveX
Architecture - 3 Tier
Tools Used - Microsoft Visio
Mahanagar Telephone Nigam Ltd - Mumbai. Online Payment collection systems
Migrated manual systems to fully computerized methods by creating application for online payment collection systems across MTNL payment collection centers. Updated he collections data on-line to the decentralized Oracle database running on UNIX servers located at 9 areas in Mumbai. The connectivity was through the MTNL provided leased lines. Systems also include computerization of Pre connection, post connection process and customer care.
Operating Systems - Windows, UNIX
Front end - Visual Basic 6.0
Database - Oracle 8 on UNIX servers
Preceding Experience
Aug 1988 to May 1997, Getit Infomediary P Ltd, India as IT Manager. Started career as Systems Executive and grown as IT Manager, Responsible for overall IT Operations for its branches in India.
Certification courses Certification course on UNIX, ‘C’, Oracle on WIPRO -LMI. Oracle 10g certification course - NIT Bahrain VB.NET – SSI Education, Chennai.