GM Operations
Susee Premium Automobile Pvt. Ltd.
Total years of experience :22 years, 7 Months
• Heading Operation for Trichy and Salem
• Lead the center, developing and implementing retail solutions, controlling the relevant budget(s), developing strong customer and Directors relationships
• Facilitating a strong team performance in order to enhance the value of the center.
• Dealer system and Procedures implications.
• Manage Sales Manager, Service Manager, Accounts Manager, HR and Admin
• Heading Operation for South India
• Handling a team of 110 Employee ranging from junior to senior level office staffs and technical team.
• Dealer Acquisition
• Annual budget planning and execution.
• Achieving of business plan objectives
• Recruitment of staffs
• Marketing research analysis.
• Asst. General Manager handling a team of 80 Employee ranging from junior to senior level office staffs and technical team.
• Heading Operation for two location Chennai and Namakkal.
• Work closely with primary processing, production, engineering and maintenance teams to increase productivity and profitability within the manufacturing operation.
• Training personnel, plant up keep and capital improvements.
• Annual budget planning and execution.
• Achieving of business plan objectives
• Production efficiency and performance targets are met consistently
• Planning chain line downtime maintained below set targets
• Corrective action recorded from external quality audits to be below set targets
• Proactively identify, monitor and address staffing issues within my team with the assistance of HR where required
• Maintain all plant assets loose and fixed to a high standard within budget constraints
• Delivery of quality product at a cost-effective price
• Auto Business Solution consultant for small scale industries.
• Free Shop Analysis for Auto repair shop anywhere in India and abroad.
• Seconds bikes and cars sales
• Operation analysis
• Gathering business opportunity for Drivers and Vendors from OEM on the new release light commercial vehicles.
• Provided Business solutions to Increase the Capacity and maximum utilization of the actual capacity up to 70 to 80 %
• Provided Business solution to increase the service volume at District level.
• Expatriate Asst. Manager handling a team of 110 Employee ranging from junior to senior level office staffs and technical team.
• Controller of Company Body shop/ Workshop located at Street 46.
• Monitor, Control and Improve the Service Performance.
• Service Maintenance, Body repair, License renewal road worthy; Spare Parts; Insurance claim of 800 fleet vehicles and Company owned luxury vehicles.
• Ensure that health and safety rules are complied with. Ensure that tools, equipment and workstations are kept clean, neat and tidy.
• Guarantee the quality of the work performed and ensure the required productivity levels, therefore distribute work to Technicians and Foreman to be done on basis of competencies required, emergencies and constraints.
• Provide the Management team with loading plans on weekly basis and inform him of any modifications.
• Remarkable ability to manage multiple projects and complete it on deadline
• Plan for workshop schedule.
• Plan for Spare parts stock keeping.
• Developed relationships with customers, company partners and colleagues.
• Handling Workshop capacity expansion.
• Conduct daily progress Checks in order to adjust the work load based on outstanding work and absences.
• Expatriate Senior Workshop Supervisor handling a team of 21 technicians ranging from junior to senior level.
• Brands such as Toyota, Lexus, Nissan, Infiniti, Mitsubishi, Honda, Hino and Higer were dealt.
• Controller of Company Workshop at Accra and Takoradi city
• Conduct daily progress Checks in order to adjust the work load based on outstanding work and absences.
• Provide the MD with loading plans (details of available hours) on weekly basis and inform him of any modifications.
• Authorize request for parts and supplies.
• Estimate the cause, cost and time for additional work required and provides this information to the Service Administration Manager where necessary.
• Guarantee the quality of the work performed and ensure the required productivity levels, therefore distribute work to Technicians and Foreman to be done on basis of competencies required, emergencies and constraints.
• Encourage initiative within the team; maintain discipline and step into solve conflicts. Set personal objectives and measure results.
• Monitor the quality of job is executed and their compliance with customer requests; personally test the vehicles where necessary.
• Ensure that health and safety rules are complied with. Ensure that tools, equipment and workstations are kept clean, neat and tidy.
• Developed relationships with customers, company partners and colleagues.
• Handling Workshop capacity expansion.
• Remarkable ability to manage multiple projects and complete it on deadline
• Plan for workshop schedule.
• Train the technician for special tools and equipment.
• Handled Diagnosing Scanning Machines Autel Maxi Das DS 708, Nissan Consult 3 plus etc.
• Developed relationships with customers, company partners and colleagues.
• Technical guidance to the technician.
• Ensured that all vehicle repairs and other work were carried out within an operational framework.
• Manage day to day aspects of the business unit.
• Manage workshop jobs and projects.
• Liaised with customers and suppliers.
• Ensured the continuous improvement and quality of service.
Vehicle Quality
• Perform Static, Dynamic, Squeak and Rattle, Appearance test, Approved Report (derivative manufacturers), M10 Management review evaluation, In-plant employee vehicle evaluation, Mileage Vehicle Evaluation, Engineering vehicle evaluation,
• Lead a team of Technicians developed advanced methods for NVH testing and computerized vehicle road simulator.
• Perform benchmark testing of comparative competitive manufacturer vehicles and developed vehicle, system and component level targets for all advanced vehicle programs.
• Root cause analysis for Quality related concern, taking corrective and preventive action, and countermeasures.
• Coordinate with S&R Variable Reduction Team to resolve S&R both internal and external indicators.
• Effectively tracking Quality issues arising in Consumer Product Auditing
• Approving authority for Inspection process and Final inspection.
• Introduce innovative manufacturing technique to enhance the performance of product
• Preparing and implementing Job instruction, Work instruction sheet, Visual Aid for the Quality team.
• Conforming the Master reference sample for the Quality team to understand the concern.
• Ensure product quality through planned inspection & test activities in Production Line and Final Buyoff.
• Planning Manpower for Quality team.
• Coordinate with the Spare part Manufacturer and other subcontractors in resolving quality defects in the vehicle.
• Contribution to the New Vehicle Build team (Launch team) for Vehicle Auditing:
o C195, B376 & B226 Feb’2007,
o New Ford U268 June’2007,
o New Ford U268 Limited Edition June’2007.
Conformity Of Production (COP):
• Handling regulatory affairs and COP as per CMVR directive including liaison and relation with test authority ARAI.
• Expertise in vehicle emission testing and certification
• Study of future regulation and impact on new product for market launch
• COP Planning, Budgeting, Cost monitoring
• Vehicle Evaluation and Price fixation
• Handling of vehicle service and Denting section
• Technicians job allocation, spare parts purchase, Bill estimation, Handling customer and corporate officials
• Quality check-up and final inspection
• Handling Customer Relation, Delivery, Subcontract details, Advertisement of buying and selling cars
WARRANTY ANALYST (FORD INDIA PVT. LTD.)
• Receiving Warranty claims from dealers located all over India.
• Evaluate warranty claim received.
• Assured warranty claim processing accuracy.
• Target met as per schedule for the warranty claim processing.
• Prepared and maintained weekly, monthly, quarterly and annual warranty reports.
• Analyze warranty claim for any prior authorization is required for the service and met.
• Warranty payment credit invoice were sent to respective dealer on time.
• Warranty claim parts were received and analyzed at parts recall center.
• Warranty standard and policy revised timely and informed to the respective team at manufacturing and Dealer end.
• Informing the dealer for new Technical Service Bulletin and Dealer Notification Point on time.
• Dealer visit for Auditing Warranty claim processing and service for TSB.
WARRANTY EXECUTIVE (MPL FORD LTD.)
• Inspecting Warranty Service Processing and verify the defects, Claim and get Settlement of Warranty Services Undertaken.
• Handling corporate warranty.
• Maintaining Warranty related documents.
• Preparing weekly and monthly warranty claim reports.
• Dispatching defective warranty spare parts to the manufacturer for verification analysis.
• In charge of Pre Delivery Inspection.
• Verifying new defects rise in the new vehicle.
• Overtime support for the service team to clear inventory.
• Vehicle Trim repair support.
• Conducted computer assisted Machine operation
• Handling tools, drills and jigs for various applications
• Quality check for the work piece at the initial stage and at the final stage
• Record maintenance of the job attended
• Worked on Auto spare parts, Electrical, Electronic and Mechanical gadgets.
Bachelor of Business Administration
