Services Information Developer
DXC Technology
Total years of experience :9 years, 6 Months
● Participate in the design of information and operational support systems and provide user level support.
● Provided base level IT support to non-technical personnel within the business and liaise with vendors and other IT personnel for problem resolution.
● Modified existing software to correct errors, upgrade interfaces and improve performance. Developed and implemented value-added strategies for OEM to increase profitability.
● Documented business processes and analyzed procedures to see that they would meet changing business needs.
● Managing incidents/defects and fix them making applications resume to normal condition reducing severity and proactively ensure the highest levels of systems and infrastructure availability.
● Developed new opportunities by effectively communicating product lines to clients and stake holders and deliver all outgoing correspondence, standard and ad-hoc reports as part of business results.
● Managed call flow and responded to technical support needs of customers.
● Evaluate application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes. Provide assistance to helpdesk members and other customers to secure easy and timely assistance in organization for all levels.
● Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
● Effectively communicating your insights and plans to cross-functional team members and management.
Major Subjects : 1. Electrical Machines 2. Power Electronics 3. Power Systems Achievements : 1. University Rank Holder 2. Academic Award for the year 2011-12. 3. Scholarship of 4000 INR during the course curriculam. 4. Infosys Campus Connect Soft Skills Development Program 5. Entrepreneurship Development Program. 6. Mini Project Award and Paper Presentation Award for the Hydrogen Fuel Cells. 7. Academic Project/Thesis (Final Semester) displayed in two journals
Major Subjects : 1. Physics 2. Chemistry 3. Maths 4. Computer Science
Achievements : 1. Head Volunteer of all Socio - Cultural Activities (2009-10). 2. Student Member at Help Age India (2010).
