Billing Supervisor
Burjeel Hospital
Total years of experience :5 years, 0 Months
Employer: Burjeel Hospital, Abu Dhabi, UAE
Period of Service: 12-5-2012- till date
Position Held: Billing Supervisor
➢ Handling the team of billing and front office
➢ Oversees the accurate and timely billing of all goods and services
➢ Identifies and resolves patient billing complaints.
➢ Maintaining the list of community doctors and in-house doctors associated with Burjeel hospital.
➢ Applying approvals for community doctors& in-house doctors for inpatient authorization of patients having planned admissions under insurance.
➢ Answers questions from patients, clerical staffs and insurance companies.
➢ Manage all updates, changes and improvements necessary to ensure daily billing processes are running efficiently using IT systems and other resources.
➢ Responds or delegates billing inquires timely and professionally.
➢ Ensure all audit requests are handled timely
➢ Prepares month end, quarterly and annual reports to Finance Manager and Controller
other duties and responsibilities as assigned.
➢ Assists the Billing Manager with managing and scheduling billing employees to ensure appropriate coverage to include
➢ Prepares and submits clean claims for various insurance companies as per HAAD policy and adjudication
➢Maintains ongoing dialogue and collaborative relationships with other departments to continually improve the performance and process.
➢ Implements processes to ensure accurate registration and holds unit accountable for the integrity of intake.
➢ Maintains expertise of systems and processes that impact admission, verification, and other patient access related functions.
➢ Monitors internal and external satisfaction indicators to ensure service excellence.
➢ Ensures all key performance indicators are met.
➢ Develops staffing schedule that ensures backfill and coverage is optimal to meet patient access and operations needs during all hours of operations.
➢ Dealing with abroad insurance clients for payment though wire transfer
➢ Evaluates patient's financial status and establishes budget payment plans.
➢ Reviews accounts for possible assignment and makes recommendations to the Billing Manager, also prepares information for the cashiers.
➢ Performs daily backups on office computer system
➢ Providing follow ups and updates for self-paying inpatient cases
➢ Screening and checking of corporate bills and revenue sharing doctors' bills with the supporting documents for its accuracy.
➢ Maintaining the records of corporate approvals, contracts, agreements, IOM, discounts etc.,
➢ Preparing health checkup and wellness packages with the support of medical coders and marketing department.
➢ Coaches and mentors staff builds and foster a team environment that embraces collaboration, problem-solving and innovation.
➢ Representing burjeel hospital in various billing and submission programs held by HAAD
Employer: NMC Specialty Hospital, Abu Dhabi, UAE
Period of Service: 12-1-2009 till 12-3-2012
Position Held: Billing coordinator
➢ Responsible for cost estimations to doctors and patients.
➢ Responsible for managing all cash counters Emergency, OPD, IP & PHRM
➢ Responsible for Follow-up on pending payments from patients who do not pay at the time of discharge / visit.
➢ Responsible for generating the appropriate credit notes
➢ Responsible for monitoring the discounts in coordination with the Manager and Hospital Manager.
➢ Responsible for correction of billing errors while checking reward components.
➢ Daily screening of admissions from Accident & Emergency and guide them to insurance if required.
➢ Screening and Checking of IP bills on a daily basis for its accuracy / approvals.
➢ Daily screening of Inpatient census list with the outstanding of self paying patients and follow-up for payments.
➢ Dealing with corporate clients for approvals
➢ Answered telephones, handling problematic patients with billing related issues. and performed data entry and billing.
➢ Ensured highest of level of customer satisfaction through observation, communication and implementation of improved programs and procedures
➢ Provided guidelines to clerical employees and lower-level secretaries
➢ Managing all billing Operations - Agreement finalization, Approvals, Dispatch, Disallowance, Reconciliation.
➢ Coordinating with Insurance department for smooth flow of functions.
➢ Review the billing practices.
Employer: Convergys, India
Period of Service: 2-4-2007 till 25-12-2008
Position Held: Tech Support Specialist/Help desk
➢ Provided 1st level help desk support and technical advice to a customer base of 35, 000+ users of MS products
➢ Anti-virus, Network/Internet Security Configuration and Consulting
➢ Assisting customers with basic LAN setup and configuration by telephone.
➢ Troubleshooting and configuring popular e-mail clients and web browsers
➢ Achieved the highest levels of productivity, handling over 1, 000 calls per week and averaging 200+ calls daily.
➢ Earned solid reputation for resolving complex issues and providing exceptional customer service.
➢ Promoted to assume additional responsibilities as Technical Advisor providing expert guidance to Help Desk staff.
➢ Assisted users with policies and procedures for setting up conference calls, web/network presentations and voice mail
➢ 2013:Undergoing CPC (Certified professional coder) ALDOS INSTITUTE, UAE
➢ 2007: Bachelor of Technology (Electronics and Communication)