Branch Manager
ABC GROUP INDIA
Total years of experience :19 years, 4 Months
•Overall management of the showroom in terms of sales, marketing & administration.
•Responsible for day to day sales & operational activities of the showroom.
•Supervision on preparation of sales quotation, sales order, sales invoice, sales return and other related documents required for the daily operation of the showroom.
•Responsible for the daily functioning of the showroom by effectively managing 20+ on roll employees of various departments.
•Ensuring timely purchase and supply of materials as per the customer demand, market trends and movements.
•Establish, develop and maintain business relationships with current customers and prospective clients to generate new business for the company’s products/services.
•Ensure that cash payment is tallied on a daily basis and be directly responsible for cash management of the showroom.
•Ensure that the communications from head office & warehouse regarding the products and their stocks are properly implemented in the showroom.
•Ensure that the showroom display is up to date with the communications from warehouse & head office.
•Authority for delivery related confirmations and other requirements with Warehouse.
•Reporting to director.
•Responsible for the day to day Sales & Operational activities of Insurance division.
•Customer service & Issuance of Motor policies & other General Insurance policies.
•Responsible for all HO related activities in connection with quotations, proposals & policies.
•Plan & organize Individual and Corporate client meetings & Product presentations.
•Follow up & closing of prospects.
•Responsible for profitability in Insurance division.
•In charge of all Sales activities of Automobile and Hydraulic divisions of the organization.
•Responsible for profitability in Automobile and Hydraulics departments by effectively managing a team of 18 Mechanics, 2 Foreman, 2 Sales
Executives and an Accountant.
•Hire workers organize schedules and assign work activity and imbibe training to ensure individuals have all the requisite skills and also implement maintenance procedures and maintain personnel records.
•Sign monthly time and attendance records and approve requests for time off. Also concur the hours worked as recorded by the employee, including any overtime worked or time taken off.
•Help employees address and resolve a wide variety of concerns and complaints involving job duties and job descriptions, performance standards, relations with coworkers and managers.
•Motivating the staff, individually and as a group; understanding and supporting diversity; and establishing an effective team.
•Establish, develop and maintain business relationships with current customers and prospective clients to generate new business for the company’s products/services.
•Makes telephone calls and in-person visits and presentations to existing and prospective clients and develop clear and effective written proposals/quotations.
•Coordinate sales effort with marketing, sales management, accounting, logistics and technical service groups and organizes personal sales strategy for maximizing the Return on Time Investment.
•Ensure that cash payment is tallied on a daily basis and be directly responsible for total book keeping requirements of the company.
•Keeps abreast of technical services, market conditions, and competitive activities and identify advantages and compare company’s products/services.
•Reporting to Divisional Manager and MD.
• Responsible for telemarketing & cross-selling the RAK bank’s products and services to its customers.
• Spending most of the time making outbound calls to ensure every opportunity to maximize sales revenues is covered.
• Communicating with potential customers through telephone to develop an effective pipeline to succeed new business and make appointments.
• Maintaining high levels of prospecting activity and quickly establishing credibility and trusted relationships with prospective customers.
• Handle customers by sharing the benefits and features of a product and thereby convince customers for a personal appointment.
• Determine the customer’s needs and recommend the best solutions.
• On fixing the appointments, meeting the prospective customers directly and explaining benefits and features of a product, convince customers, and close the sale.
• Perform customer transactions accurately and in an efficient manner.
• Complete the documentation and submit them for login as per the standards prescribed by the bank.
• Ensure Excellent after sales customer service.
• Meeting or exceeding monthly sales target revenue by making significant outbound telephone sales calls to target new clients.
• Achieving monthly revenue targets as per bank norms.
• Achieving daily outbound call target which directly reflects the daily productivity.
• Continuous learning to keep up-to-date with changes and development to products, services, and procedures.
• Reporting to Relationship Manager.
SALES
• To plan & organize selling activities of the showroom consistent with the company policy and to achieve the targeted sales.
• To supervise and control the working of the personnel assigned to the showroom.
• To appoint sales executive and assembler for promotion of Company’s business in the assigned territory. Guide and train them to ensure that sales targets are accomplished.
• To ensure efficient after sales service to the customers through sales executives.
• To represent company in respect of its business before any Government authority.
• To organize, direct and lead the team and field sales force in door to door & institutional selling.
• To assist the field sales force in promoting sales through various methods.
• To handle customers on shop floor to maximize sales of all products marketed by the company and promote outdoor activity for hire purchase through sales & service executives.
• To train showroom personnel in product knowledge, demonstration and selling techniques organized canvassing, proper collection methods and inventory control.
• Reporting to the Area Manager/Area Head.
COLLECTION
• To ensure prompt collection of payments and other trade receivables.
• Where necessary, assist field sales force in collecting difficult accounts. To deposit daily collection in the bank or obtain demand drafts on a daily basis.
• To verify receipt books and obtain account of money collected sales executives on a daily basis.
CONTROL
• To ensure that cash is tallied on a daily basis and be directly responsible for total book keeping requirements of the showroom.
• Keep a close track of inventory-receipts sent-outs and return of defectives. Make a physical check at the end of every month.
• Plan and direct the activities of the sales executive to ensure prompt service to the customers.
• Ensure that all expenses charged are strictly in accordance with the policy of the company.
• To reconcile, stock report with physical inventory every month and report the differences, if any to the accounts department.
ADMINISTRATION
• To protect company’s assets including cash, inventory and receivables at all times.
• To indent merchandise for the showroom and to ensure their proper custody and accounting.
• To dispatch defective or damaged merchandise to the warehouse after obtaining authorization of the Area Manager.
• Provide all types of services for ensuring successful canvassing activity.
• To ensure proper maintenance and upkeep of the showroom by utilizing the amount sanctioned by the company as Controllable expenses.
• To ensure that all control books and forms, all reports and all other items of showroom administration are accurately and neatly keep up to date.
• To sanction casual leave, sick leave and other privilege leave of personnel working in the showroom.
• To make recommendations in respect of recruitment, promotion, transfer and reward of personnel working in the showroom.
• To keep a close watch on the activities of field sales force and report irregularities promptly to the Area Managers.
• To keep the showroom open during the business hours on all working days.
• To ensure that the showroom is kept neat and clean and merchandise properly displayed.
• To ensure timely submission of all reports or returns to the company.
• To respond to all queries from Head Office promptly.
GENERAL
• To continuously strive to uphold and maintain the Company’s image.
• To perform any other supervisory or managerial duties as may from time to time be delegated.
• To project good image of the company to the general public.
• To look after the company’s interest in all matters.
• Managing and Monitoring Probationary Sales Manager’s on their daily operations.
• Train them to build and motivate their team thereby sourcing business from the market and drive them towards achieving their respective goal sheets.
• Attending joint calls with Probationary Sales Managers.
• Conducting regular team meetings with Sales managers, distributing the targets and analyzing their performance regularly.
• Planning and implementation of various display activities for lead generation among sales mangers.
• Coordination of sales managers in various field recruitment activities.
• Provide regular updates of the industry and train the Sales Managers on the regular updates of the market.
• Recruiting advisors.
• Training the recruited advisors.
• Managing and coordinating advisors in capturing business.
• Attending join calls with advisors.
• Conducting monthly unit meeting with advisors, distributing the targets and analyzing their performance.
• Giving awareness of the fund status to the existing customers in every month end.
• Meeting the targets given by superiors every month.
• Reporting to Agency Branch Head.
• Managing and coordinating Space marketing executives in their field operations.
• Assist them in their field operations for display & classified advertisements.
• Coordinating news bureaus
• Creating new clients & sell them space for their advertisements.
• Organizing special supplements related with festivals.
• Planning & releasing special booklets & suppliments related with wedding, home, furniture, flower shows, career expo, exhibitions etc.
• Reporting to advertisement manager & regional manager.
• Identifying & creating new clients through field operations.
• Conducting Road shows and promotional events for generating leads from HNI segment.
• Organizing various display and lead generation programmes like exchange facility camps, test drive camps, festival offer camps etc.
• Taking orders for the vehicle.
• Arranging finance facility.
• Giving deliveries.
• After sales follow up.
• Reporting to sales manager.
• Attending walk-in customers.
• Demonstration of different models of scooters and motor bikes.
• Giving details about finance facility.
• Taking bookings and giving deliveries.
• Conducting loan & exchange facility camps.
• Organizing various display activities like road shows and events.
• Conducting test ride camps and also organizing other field activities.
• Reporting to Sales Manager.
Bachelor Of Commerce from Calicut University
Pre Degree in Commerce
SSLC With 66 % Marks
