فيكاس لوندي

Responsibilities
• Currently based in Singapore and responsible & one of the key members of strategic
team for Global bids, Operations Global SPOC for one of the key GSA clients, heading
global crewing, client retention, Growing strategic accounts, quality service, staff
development, cost control, P & L management, leading yearly MLC audits &
certifications.
• Responsible for heading the Indias Energy and Resources segment and Global Crewing
Solutions, and over-achieved the yearly target of 5 MN Euros & 5 MN Euro for Singapore &
Malaysia.
• Responsible for account P&Ls & profitable operational delivery, contract management, cost &
overhead controls, and overall business profitability / GOP achievement.
• Responsible for multi-country opportunities with P&L accountability, Kick off meetings, progress
meetings, Standard service delivery, Post mobilization review calls and collaboration with
multiple Sodexo entities.
• Responsible for the account cross-sales / upselling and new business development in these
strategic accounts through excellent relationship with CX-level clients, efficient solution design,
contraction design and execution, ensuring full compliance with contractual obligations.
• Liaison and Responsible for account management and growth by establishing and maintaining
360-degree relations with clients key stakeholders in their organization (i.e., purchase /
commercial, operations, crewing, contracts, etc.)
• Responsible for meeting clients expectations as per contractual terms. Executing frequent client
engagement programs and activities to ensure the highest level of client satisfaction.
• Responsible for driving monthly and quarterly business review call / face-face meeting with
clients globally and act as a single point of contact for escalation, issue / risk mitigation.
• Responsible for cash management through timely invoice delivery to clients as well as effective
and on-time collection of payments from all the operational client sites each month
• Responsible for driving account growth strategy and defining annual account plans detailing
account objectives, outcomes, strategies, key initiatives etc. planned in the financial year.
• Managing and mentoring direct reporting of a team of 2 Sr. Operation Managers and 02 crewing
Managers & overall team of 250+ site employees.
• Ensure monthly RMA reviews with Operations managers & crewing executives reporting to me.
• Responsible for yearly MLC 2006 audits & certification.
• Responsible for preparation of financial and qualitative monthly reports to the senior
management and internal business heads
• Additionally responsible for heading the global crewing to manage crewing efficiently and deliver
HR solutions for global transits of rigs and vessels, in compliance with MLC 2006. The jobholder
will design and implement crewing solutions, with a team mainly based in Asia, and operating
across the globe. Services are related to catering, housekeeping, laundry, and living quarter
maintenance.
• Part of Innovation and Marketing initiative team to showcase Sodexos key differentiators,
values, service levels & standards.
goals in year 2024.
• Part of SALT 3.0 Program & other leadership programs.
• Achieved 130+% of account operations business revenue and GOP targets for FY23 & 24.
• Client satisfaction level (KPI) on all global sites / fleet is 97% through various & frequent
engagement activities.
• 100% client retention and escalation resolution TAT time within max 2 working days.
• Leading the solution design for strategic tenders and rebids and responsible for offering
customized solutions for GSA and in-country clients
• Initiated & taken lead globally on the transition of recent global marine win from competitors to
Sodexo.
• Appreciated by Country Managing Director & CFO for achieving DSO numbers from challenging
clients.

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cross-selling, up-selling, marketing, increasing awareness in digital transformation initiatives, etc.
• Training & Motivation staff to retain, higher guest & staff satisfaction & Healthier revenue
generation.
• Strive hard to maximize revenue, reducing operations cost & achieve given budget.
• Responsible for team building events, Themes, food feast at site & client base office.
• Effective inventory management, control material flow with maintaining standards.
• Briefing the team to achieve commitments of high food hygiene standards & HSE procedures.
• Prepare costing saving plan, Value added services without impact on overall operational costs.
• Handling planned effective logistics to execute food provision material to offshore location with
controlled cost.
• Collaborated with sales & marketing team to understand customer insights sell plans &
programs, which increased sales & margin profits.
• Preparing P & L for new proposals.
Professional Achievements, Highlights & Contributions
• Successfully led 03 global client mobilizations in a month.
• Nominated as SPOC representing India offshore team for global offshore life program.
• Managed 4 soft service FM sites for offshore clients.
• Designed & managed heli-base / crew change services for client.
• Planned and executed overall accommodation refurbishment which includes plumbing, Vinyl
flooring, Equipment replacement, Installation & supply of fire resistance doors for global drilling
clients.
• First to sell accommodation HVAC & Galley ducts cleaning job and Air analysis testing solutions
to all the 05 clients led by me.
• Planning & setup of containers at shipyard, including accommodation, kitchen, galley, & office.
• As a project PIC managed & controlled service of 1000 PAX which includes movement of
Accommodation in different hotels & 6 food service stations, and efficiently managed movement
of 32 vehicles for 1000 PAX pick- drop from accommodation to shipyard as well as airport
movements.
• Organized team building events, indoor & outdoor events & parties during shipyard work.
• Managed integrated facility management services at clients base offices.

Responsibilities
• Single point contact for client for 5+ units. Responsible for daily costing analysis with
chefs
• Review performance, Supervise & plan schedule for supervise deployed at various
vessels/units Worked & developing skills
& up gradation on each department.

• Pre shift & weekly safety meeting with onboard teams
• Attaining & representing company in morning meeting with key person at site.
• Effective menu planning to achieve given budget by base management.
• Manage KPIs & survey to evaluate client satisfaction.
• Responsible for effective food requisitions & inventory management.
• Performance review of the team with the base in charge & HR.
• Encouraging internal talents for promotions & upgradations.