SENIOR MANAGER
WORTGAGE TECHNOLOGY
Total years of experience :2 years, 1 Months
Effectively managed Customer Service, Onboarding & Collections.
Collections: Spear headed Inhouse Team and Awareness agency for PL front end collections. Have played a key role in
controlling forward flow. Planned, evaluated, implemented and improved all aspects of the collection’s functions and processes.
Develop risk mitigating plans and programs, policies and procedures to neutralize threats and reduce risks and losses that may
occur in business operations and financial transactions. Make executive decisions on the maximum tolerances of each risk the
business can absorb without incurring serious losses, whether in money, people or reputation.
Customer Service: Managed a team of customer service representatives resulting in a 80% increase in customer
satisfaction ratings. Collaborated with cross functional teams to deliver on time on projects and initiatives.
Developed reporting systems which aided in identifying customer dissatisfaction trends and enabled the
development of strategies to address them.
Onboarding: Team provides guidance and support to customers. Identify and address any issues or concerns
that arise during the onboarding process. Develop and maintain onboarding metrics and reports. Collaborate with
other departments to ensure a smooth onboarding process.
CL Collections: Heading complete operations of Credit line product from onboarding to collections.
Notable H