Sr.Associate - Airport Operation/Customer Service
Jet Airways India Pvt Ltd
Total years of experience :7 years, 10 Months
Jet Airways India Pvt Ltd. DURATION: 07-01-2008 to till date
Sr.Associate - Airport Operation/Customer Service:- Terminal - 3, IGI Airport, Delhi
JOB RESPONSIBILITIES: 1. Supervision of Airport Operations (check-ins, Boardings, Baggage make-up, Ticketting) and ensure efficient work flow as per the SOP.
2. Supervising customer service operations for rendering quality services; providing first line customer
Support by answering queries and their issues.
3. Determining training needs of employees & conducting suitable training programs to enhance their operational
efficiency.
4. Looking after customer complaints and revert them to provide resolution to the complex cases.
5. Analyzing and presenting comprehensive reports regarding OTP, Routing of aircrafts and delay reports from
Airport operation contrl centre (AOCC)
6. Lessoning with the immigration and custom Authorities to get clearance for the General crew declaration.
7. Incharge of the Metro check-in facility which is a pilot project where passengers can
Check-in from the Airport express metro station.
❖ TRAININGS: 1. Basic airport handling and Customer service excellence training.
2. Baggage reconciliation Training on Quantum BRS System.
3. Iata certified training for handling of DGR goods.
4. Security awareness training for the requirement of national
Civil aviation security training program (para 12) issued by
Bureau of civil aviation security.
5. Sabre Quick and Interact Software Training for reservation. and ticketting.
6. Jet Buddy training.
7. Brand Value training.
Vcustomer corporation: - DURATION: 26-6-2006 to 3-1-2008
Worked as Customer services officer For clients like Buy.com, Alaska airlines and Upromise
JOB RESPONSIBILITIES
❖ Conceptualizing new products, product launch, product promotion and support activities
❖ Handling customer acquisition, post sales and customer retention activities.