فيكاس Zacharia, Project Manager

فيكاس Zacharia

Project Manager

VarZacInfoTech.com

البلد
الهند
التعليم
ماجستير, Advance Computing & Networking
الخبرات
24 years, 3 أشهر

مشاركة سيرتي الذاتية

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الخبرة العملية

مجموع سنوات الخبرة :24 years, 3 أشهر

Project Manager في VarZacInfoTech.com
  • الهند
  • أشغل هذه الوظيفة منذ مارس 2008

-Collaborated with client team to define corporate strategy based on business goals and strategic initiatives; developed creative and profitable solutions for clients.

-Administered organization-wide needs-assessment; identified critical training needs and requirements.

-Defined and directed project goals, objectives, critical success factors, milestones, and risks.

-Communicated detailed product knowledge to support consulting engagements.

-Collaborated with customers, partners, and internal constituencies to ensure successful implementation of solutions; mentored and assisted associate services staff.

SAP Project Manager في Salman Group (Noor Carton and Packaging)
  • المملكة العربية السعودية - الشرقية
  • أبريل 2007 إلى فبراير 2008

Worked on the position of SAP project manager and handled all the duties and responsibilities of this position efficiently, these are as follows:
• Mainly responsible for leading and handling SAP project to meet company’s objectives and goals.
• Project Manager for Manufacturing and CRM Field Service projects.
• Prevented loss of account through, reconciliation of open A/R, implementing monthly status, budget and forecast tools/processes, creating resource loaded project plans, refining issue, risk and decision processes, conducting deliverable reviews, resolving client complaints surrounding personnel and T&E reporting, delivering team member expectations and clearing up outstanding SOW scope related change orders.
• Contributed to the development and implementation of Program level processes for metrics reporting, communications and project planning.
• Responsible for recruiting new staff for the department.

Technology Manager في Sony Computers
  • الهند
  • أبريل 2005 إلى مارس 2007

Promoted from Senior Technical Support.
Managed 70 accounts throughout Chhindwara, Northern Madhya Pradesh, Chathisgarh and West Madhya Pradesh.
Supervised software installation, system configuration, and testing for Fortune 1000 customers.
Designed and conducted client workshops for technical software enhancements; provided customers with marketing ideas and in-house training to promote their project’s success company-wide.
Collaborated with product development team to implement product improvements.
Oversaw pre- and post-sale customer and sales support, including customer training; deployed creative problem-solving and superb interpersonal skills during pre- and post-sales calls, often tipping clients toward Software in competitive situations; frequently called upon to devise solutions on the accounts of others when no solution could be found

Senior Technical Support Specialist في Sony Computers
  • الهند
  • يناير 2002 إلى مايو 2005

Quickly promoted to Senior Tech Support Specialist based on exceptional ability to trouble shoot top product.
Earned reputation as top performer with the largest accounts and as the person to put out the biggest fires.
Managed emergency technical support for multi-national customers, including system diagnostics and technical problem resolution.
Conducted ongoing training for sales staff and customers on new product releases.

Technical Support Specialist في Sony Computers
  • الهند
  • مارس 2000 إلى ديسمبر 2001

Recognized as valuable team member and chosen for committee to increase call volume and customer service.
Diagnosed and resolved client technical problems and system conflicts.
Excelled at troubleshooting and configuration of Internet software products.
Trained and supervised new hires.

الخلفية التعليمية

ماجستير, Advance Computing & Networking
  • في C-DAC, Pune
  • يناير 2000
بكالوريوس, Commerce
  • في Dr. HSG University
  • مارس 1998

Specialties & Skills

Project Management
Team Management
Business Development
Project Collaboration
Technical Project Leadership
Windows XP (Pro and Home)
Windows 2003 Server
MS Office, Visio, Symantec: Antivirus

اللغات

الانجليزية
متمرّس