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Vikash  Rastogi, Technical Support Analyst and SME

Vikash Rastogi

Technical Support Analyst and SME·IBM India Pvt. Ltd

India

Bachelor's degree, Electronics & Communication Engineering

Work experience

Total years of experience: 15 years, 9 months

Technical Support Analyst and SME

September 2015 - Present

IBM India Pvt. Ltd

India

September 2015 - Present

for Billing System-Technical Support and Automation team.
•Working on Automation of Postpaid Billing Reports using Shell and Perl Scripting.
•Created scripts to create new tables, views, queries for new enhancement in the application using SQL Developer.


•Worked on Multiple automation projects like Disk Space Monitoring, Server resource Mangement and report automation using Shell and Perl Scripts.
•Taking handover of Solution (Single View and Homisco Billing System) from Airtel Africa Regional Team.
•Creation and Modification of Stored Procedure for Automation of Daily Routine tasks and Reports.
•Working on Trouble tickets and CR raised by L1 team

Company industry:
IT Services
Job role:
Other

OPERATION SUPPORT ENGINEER

September 2010 - August 2015

Ericsson

Delhi, India

September 2010 - August 2015

Billing and Charging in One (Postpaid and Prepaid) :

Product: CBIO ( BSCS iX Release 3 and Charging system 5.0)

•Monitoring, Stop and Start to Rating and Billing Application/Process so that 99.99% CDRs are billed to customers and are rated accurately.

•Troubleshooting and Maintenance of BSCS servers based upon Solaris or Linux Platform.
•Checking Rating and Billing Process Logs and coordinating with other teams to resolve issues.
•Scheduled restarts and archiving of data and monitoring java process.
•Basic System Administration of Linux/Unix Server and basic DBA tasks for application servers.
•Creating / Modifying Shell/PerlScripts & Queries for Improving Rating and Billing Operations.
•Working on Toad and Oracle SQL Developer to retrieve data from Oracle database for generation of Business Reports.
•Executing Bill Run and Monitoring of Process during Bill Run.
•Processing of TAP files and Files from Finance.

Charging (IN) :

Product: Ericsson Charging System 5.0 (Intelligent Network)

•Working Experience on AIR, SDP, VS, CCN, EMA, File and Event Mediation, Online Mediation and Provisioning Gateway).
•Troubleshooting IN Application issues on service charging, provisioning, mediation under SLA.
•Hands on Experience of Mediation Related issues on EMM (Ericsson Multi Mediation) and understanding of collection, Processing and Distribution of CDR.
•Regular Monitoring and troubleshooting of charging network nodes based upon Solaris or Linux Platform.
•Experience on flow of CDR from core and service network towards Business Management System and Network Management System.
•Working Experience of Revenue Assurance Issues and Daily Customer Business Information Reports.
•Perl Scripting for automation of Health Checks.
•Co-ordinate with configuration team to perform the major activities related to any hardware replacements in Sun Servers and Storages.

Company industry:
Telecommunications
Job role:
Engineering

Support Engineer

September 2010 - November 2013

Ericsson Global India Pvt. Ltd

India

September 2010 - November 2013

).

Designation: Operation

Company industry:
Telecommunications
Job role:
Information Technology

Integrator

December 2013 -

Ericsson India Pvt. Ltd

India

December 2013 -

Duration: 1st

Company industry:
Telecommunications
Job role:
Information Technology

Education

M.D. University

January 2010

January 2010

Bachelor's degree, Electronics & Communication Engineering

India

GPA (percentage): 65.20%

GPA (percentage): 65.20%

.)

M.D. University

January 2010

January 2010

High school or equivalent, Electronics & Communication Engineering

India

GPA (percentage): 65.20%

GPA (percentage): 65.20%

.)

PCM A.S.V.J. Sr. Sec. School C.B.S.E

March 2006

March 2006

High school or equivalent, Sciences

India

GPA (percentage): 61%

GPA (percentage): 61%

Completed 12th with science stream

A.S.V.J. Sr. Sec. School C.B.S.E

January 2004

January 2004

High school or equivalent,

GPA (percentage): 69.20%

GPA (percentage): 69.20%

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Skills

Telecommunications Billing
Expert
Telecommunications Billing
Expert
Telecom Applications
Expert
Telecom Applications
Expert
UNIX Shell Scripting
Expert
UNIX Shell Scripting
Expert
Oracle SQL
Expert
Oracle SQL
Expert
Red Hat Linux
Expert
Red Hat Linux
Expert
AUTOMATION
Expert
AUTOMATION
Expert
BILLING
Expert
BILLING
Expert
BILLING SYSTEMS
Expert
BILLING SYSTEMS
Expert
ORACLE DEVELOPER 2000
Expert
ORACLE DEVELOPER 2000
Expert
PERL
Expert
PERL
Expert
PERL SCRIPTING
Expert
PERL SCRIPTING
Expert
SHELL SCRIPTING
Expert
SHELL SCRIPTING
Expert
SQL
Expert
SQL
Expert
TABLES
Expert
TABLES
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
Telecommunications Billing
Expert
Telecommunications Billing
Expert
Telecom Applications
Expert
Telecom Applications
Expert
UNIX Shell Scripting
Expert
UNIX Shell Scripting
Expert
Oracle SQL
Expert
Oracle SQL
Expert
Red Hat Linux
Expert
Red Hat Linux
Expert

Languages

English
Expert
Hindi
Expert