• Managing a team of 6 system/ network support trainee.
• Setting up the process for attending to the support request from the users.
• Laying down the network design for the premises and recommending the required equipment.
• Coordinating with vendors for the procurement of goods and internet linkage.
• Ensuring the 24 X 7 connectivity of head office with offsite locations.
• Deploying, maintaining and troubleshooting of networking devices.
• Ensuring proper working of all the equipment.
• Experience in Coordinating with different Service Providers for internet line.
• Producing reports network productivity, plans and issues for higher management.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks servers.
• Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Providing support, including procedural documentation and relevant reports;
• Supporting the roll-out of new project, infrastructure development & applications;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Configuration, maintenance and trouble shooting of LAN, WAN, modems.
• Configuration and installation of Check Points Gateway, Firewall to define security policies
• Router Configuration using different protocols ( Static, RIP, IGRP, OSPF)
• Experience in Wireless LAN with IEEE 802.11Standards and authentication
• Connecting multiple locations through Wireless Access point using Radmax, Zyxel, Cisco, Linksys, Netgear, Ubnt (Indoor/ Outdoor Wireless AP) or OFC with l2tp tunneling & Rip configurations
• Configuration, Installation & Troubleshoot of Access points, Controller & releated wireless LAN product.
• Network Infrastructure - Internal LAN/Wireless/WAN, Network Security
• New Network infrastructures development with standard cabling and installation of networking equipment's.
• Troubleshooting of Conventional circuit switched EPABX based on PCM-TDM Technology (Analog, digital extension/trunking, ISDN-BRI and PRI, Computer telephony integration-CTI) as well as new packet switched IP Telephony (VoIP)
• Handling EPABX server (Siemens Hi-Path 4000 server, Ericson BP250, CISCO/Tendberg, Avaya G430 Media Gateway), NEC SL1000 for Intercom connection.
• CCTV Camera (Infinova IP Camera) installation, Maintenance and troubleshoot
• Installation & support of Video Conference unit ( Polycom HDX 7000 & Athera X5 with MCU) in IP/ ISDN Network
• Handling Toshiba, Sharp, Infocus, Dell Projector
• System Skill
• Maintenance, Support & Troubleshooting of Laptop, Desktop, Printer, Plotter, Scanner, iPad, Blackbeery, & Smat Phone.
• Getting Desktop/ Laptop Assembled, Disassembled
• Operating systems, Application, Software installation and support
• Windows 2000/ XP / 2003/2008/Win 7/ Win 8, Linux, Unix, Mac & Android Support
• Virtual server configuration, and creating virtual operating system like, As per requirement
a) Ubuntu b) Windows 2003/2008 c) Linux
• Outlook Express / MS Outlook 2007/2010/2013, Window Live Mail Configuration and support
• Desktops and application servers. Implementing security policies
• Remote Support over TeamViewer, Ammyy Admin, Remote Desktop Connection.
• Prioritizing and managing many open cases at one time;
• Setting up new users' accounts and profiles and dealing with password issues;
• Testing and evaluating new technology;
• SAP Skill
• Purchasing of s/w and h/w for all the depts, After approval from management
• Vendor Management
Achievements
• Reduced the system downtime with current employer by 20%, increasing the productivity.
• Reduced the cost of installing new equipments by identifying the effective solutions from right vendors by 10%
- مجال الشركة:
- توليد الطاقة الكهربائية
- الدور الوظيفي:
-
تكنولوجيا المعلومات
