Viki Dcunha

Griffin Nagda & Company is a leading firm of Chartered Accountants and Management Consultants based in the United Arab Emirates.
Responsibility outline: -
•Working ITIL process environment, Ticket logging tool. Responding to service requests, assist in troubleshooting and resolving technical issues, attending in-person meetings and analyze and diagnose technical problems, and support installing and configuring devices and networks based on project scope.
•Installation & troubleshooting of Windows Server 2016, Windows 10, Windows 7, Microsoft office 365, 2013, 2010.
•Windows Server

Client: UTV Software communications
3i Infotech Limited is a global Information Technology company committed to empowering business transformation. The company also provides solutions for other verticals such as government, manufacturing, retail, distribution, telecom, and healthcare.

Responsibility outline: -
•Provide technical support, including identifying problem incidents with their subsequent resolutions
•Supervise complaint ticketing system and follow the timely resolution of all work orders
•Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software
•All type of asset maintaining and managing including Servers, Desktops, Laptops, Switches, Hub, Printers, Blackberry, etc.
•POP\Exchange accounts configuration on systems as well as Blackberry, HTC, Nokia, Motorola
•Providing remote support to another location user by using remote support software
•Working an ITIL process environment.

Client: NSE IT
CMS Computers Limited operates as an IT solution & services company and is involved in technology solutions consulting and services, business system integration and services for the transport system, including road traffic signals automation and intelligent transport management.

Responsibility outline: -
•Provided end-user technological support for computer and LAN related issues
•Assisted in discovery, research and resolution of technical issues
•Responded to requests for technical assistance in person, via phone, and remotely for the following technologies: Windows OS based endpoints (Laptops, Desktops), and Microsoft Office, Adobe
•Install/Uninstall various software & upgrades equipment when necessary
•Providing remote support to other location users by using remote support software