Quality Analyst
Globallogic technologies
مجموع سنوات الخبرة :10 years, 1 أشهر
-As a Quality Assurance Analyst plays a major role in maintaining the quality of the team
-Perform a quality audit for the team and categorize the errors such that future misses are held at stake
-Excellent in analyzing, identifying the quality errors of the fraud investigation reviews worked by the team
-Conduct case studies based on error categories in order to avoid further errors
-On the basis of analysis, I will design a best-fit action plan to improve Quality rate
-Communicate internally with Client and Customer to keep a check on quality misses
-Spot Quality is initiated targeting quality errors during the buyer account review rather than a post mortem
-Documentation of every activity performed and shared to Client such that entire team is in sync
-Attend regular meetings with Clients to understand various changes and share the same with the team in time
-Providing face to face feedback to the investigators on their matured Quality
-Helping them to improve their Quality by providing case studies on previously matured charge backs
-Verification of customer profile in accordance to KYC policy guidelines and ensure we have complete customer due diligence
-Rejecting the profile and escalating to the line manager in case of any suspicious activity found based on KYC guidelines
-Coordinate with compliance team to ensue we complies to the guidelines, Pocilies and requirements
-Determined requirements and collected information to satisfy client requirements
-Confirmed timely resolution of work assignments by organizing and prioritizing appropriately
-Investigating Buyer accounts using internal tools and taking decision
-Detecting fraud happening with the transactions placed by customer through intensive investigation
-Verification of Buyer Data in accordance to KYC Policy guidelines and ensuring best customer satisfaction
along with Client expectations
-Respond Customers in regards to their queries on time and keep the customer satisfaction intact