Viktoriia Karlikova

As a Chief Workshop Manager, I am responsible for achieving sales goals, meeting merchandising brand standards, and delivering operational excellence by effectively leading a high-performing
team during their scheduled shifts.
• Accountable for all aspects of inventory control, visual merchandising, backroom organization, and store safety policies and procedures.
• Led a team of associates to consistently model Experience First standards and behaviours. Communicated clear expectations and held the store team and me accountable for
achieving all brand, performance, and behaviour standards.
• Energized associates to ensure proper coverage, exceptional guest service, completion of daily tasks, and adherence to company standards. Effectively delegated tasks to the
associate team.
• Maintained a positive and motivational style in all communication and actions to promote productivity and ownership.
• Drove associate engagement by recognizing and rewarding employees for outstanding performance.
• Built a highly satisfied and loyal customer base through engagement, conversion, and capturing guest information for the loyalty program.
• Audited daily punches to ensure accuracy and compliance with payroll and timekeeping policies and procedures.
• Ensured the store was always Grand Opening ready by following opening and closing procedures.
• Operated and maintained all IT systems following policies and procedures, including UKG and Store Force programs. Drove results, improved profitability, and maximized
business opportunities.
• Participated in the recruiting, interviewing, hiring, and training of employees.

As a Tory Burch Visual Manager, I worked closely with the corporate visual team, store leadership, and the store staff to implement, maintain, enforce, and monitor our store visual standards. I
created a store environment that promotes the brand, showcases our product, delights our customers, and drive sales.

I worked on various accounts in the retail and professional services sectors. My focus was on business development strategy. This strategy included conducting audits for each client, identifying
strengths and opportunities while creating a plan for different elements of their business ranging from business values and objectives. For all my clients I attracted investment opportunities,
acquired new partners, increased sales growth, and fostered company development. Retail department:
• Set and implemented the financial framework, strategy, and targets that support divisional merchandise strategies as a result sales grew by 300%
• Conducted an audit on companies, identified all the strengths and weaknesses, mission, vision, values, sales strategy
• Created and implemented training, presentations, brand book, manuals for staff, merchandising standards, KPI reports, and motivation system, which led to the effective
management of the company
• Hired, coached, mentored, and led a team, which allowed us to create an effective team that brought results
• Prepared contracts and all documentation for clients, helped in opening new stores
• Analyzed market trends, customer and staff needs, and stock control
• Coordinated with investors and business owners to attract the necessary resources to the project and its implementation. As a result, attracted appropriate investment in projects,
acquired new partners, increased sales growth and company development
• Directed and controlled all processes for CRM, Bitrix24, 1C, and ChatBot for business development
• Supervised and managed a team of 12 people for various projects. Responsible for coordinating with Marketing, Operations, Sales, GM, HR, IT, and Purchase Departments; as a
result, we completed the project and got a 30% increase in profit

• Directed the proactive recruitment, training, coordination, and performance evaluation for the team that brings a high level of customer service
• Successfully managed and supervised all processes in the store, prepared reports for the daily briefing, weekly feedback, schedule for the month, payroll, time attendance, KPI
reports
• Trained and motivated staff, coordinated with all store departments, and provided high customer service
• Controlled and guided all procedures with cash operations, customer service, office coordination, ordering new collections, and inventory control
• Provided training in Dubai for customer service, customer complaints, and merchandising.
• Professionally mastered and worked with a cash register, Retaligenca, Microsoft Excel/Word

• Designed, controlled, and implemented new visual standards, and as a result, constantly increased profits from 30% up to 100% on an ongoing basis.
◦ Analyzed market
trends, customer and staff needs, and stock control that allowed us to increase sales min by 30% and become the best store in terms of UPT, and ATV
◦ Trained and motivated
staff, which led to the creation of a strong and efficient team that showed high performance among all stores
• Implemented an employee recognition program that resulted in improving employee KPI results and loyalty to the company
• Constantly participated in the selection of a new collection and training in Paris, Istanbul, Moscow, and Kyiv
• Successfully managed and supervised all processes in the store, which made it possible to quickly resolve any critical issues
• Professionally mastered and worked with a cash register, the Market + program, 1C, Microsoft Excel/Word, and PowerPoint made all process to be done on time and organized
• Constantly traveling on business trips to control and present merchandising, brings results in sales of up to 20% and more after the visit