Vilina Almeida , Customer Service Representative

Vilina Almeida

Customer Service Representative

Splender Migration

Location
United Arab Emirates
Education
Bachelor's degree, arts
Experience
4 years, 3 Months

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Work Experience

Total years of experience :4 years, 3 Months

Customer Service Representative at Splender Migration
  • United Arab Emirates - Dubai
  • February 2024 to May 2024

Handling Customer complaints, providing service information and appropriate solutions accordingly.
Communicating with Customers and Clients by meetings, calls, emails and social chats.

Customer Service Representative at Platinum immigrations document clearing services LLC
  • United Arab Emirates - Dubai
  • May 2022 to February 2024

Build sustainable relationships & trust with customers through open & interactive communications
Keep record of customer files date and processing the documents accordingly.

receptionist office administrator at XTL Marine LLC
  • United Arab Emirates - Dubai
  • March 2022 to May 2022

Overall management of office duties.
Dubai, UAE
HR duties (Managing employee details, visa, accomodations, tickets, employee leaves, attendance).

Back Office Assistant at VIVA Incorporated
  • India - Mumbai
  • July 2019 to June 2021

Preparing Insurance documents and handling Loan applications processing & KYC updating.
Handling Customers data and managing it accordingly.

Education

Bachelor's degree, arts
  • at Yashwantrao Chavan Open University
  • March 2021
High school or equivalent, Science
  • at B.M. Gogte college
  • March 2016

Specialties & Skills

Work Dedication
Team Player
Problem Solving
Multitasking
Customer Service
Communication
Team Player
Multitasking
Time Management

Social Profiles

Languages

English
Expert
Hindi
Expert
Marathi
Expert

Training and Certifications

Tally ERP 9 (Training)
Training Institute:
Mumbai
Date Attended:
October 2017