Vilma Concepcion Bacud

Credit Control Officer
Responsible for chasing outstanding invoices to the company and plays a vital role in the cash-flow of the organization ensuring credit given to customers are monitored and controlled effectively.
* Chasing debt by telephone and email and reducing debtor days.
* Allocating payments in accordance with customer remittances.
* Handle disputed invoices and negotiate to bring payments with the agreed terms.
* Customers communication with different countries around the world.
* Coordinating with sales group for clients credit .
* Preparing expected collection for the period to be submitted to the CEO copied management team.
* Ensure that all KPI’s are within the acceptable range.
* Collections report either bank transfer, cheques or credit card payment submitted everyday in order to apply in cash flow projection.
* Processing and generating reminder letters and monthly statements.
* Timely and effective collection of all debts & customers payments.
* Liaising with the sales and accounts receivable teams to resolve outstanding queries
* Ensuring that all major accounts work to agreed order to cash cycle.
* Weekly meeting with the CEO for client’s update and status.
* Daily and weekly end reporting and account reconciliations
* Posting and allocating daily information regarding payment status
* Providing accounts information to internal department.
* Maintaining contact with clients to ensure invoices are clear for payment.
* Investigating and resolving queries relating to non-payment of invoices.
* Negotiating re-payment terms
* Prepare files for transfer to the Debt Recovery department
* Resolving queries both internally and externally around outstanding invoices
* Working to strict weekly and monthly collections targets.
* In-charged in credit card payment
Specification:
* Ability to establish and maintain good client relationships, both internally and externally at all levels.
* Prior experience with accounting systems
* Identifying the payments in the bank statement.
* Maintaining proof of payment.
* Ensuring the cheques / cash are deposited as per company policy and as per company deadline
* Able to reconcile complex accounts and have excellent attention to detail.
* Competence in Microsoft office products and accounting software.
* Confident and calm manner to handle potentially uncomfortable clients.
* Maintain close links with all customers to ensure smooth running of accounts and encourage timely recovery of payments
* Maintaining good communication with clients to avoid negative result of collection.
* Perform quality work within deadline or without direct supervision.
* Direct reporting to the CEO.