IT Support Engineer
Mohsin Haider Darwish LLC
Total years of experience :3 years, 5 Months
January 2012 to till Present. Mohsin Haider Darwish LLC is one of the largest and most
successful privately owned business houses in the Gulf region. MHD LLC has been a major
contributor in the national economy. IT Division now MHD INFOTECH LLC - One stop for all
diverse IT Solutions; serving all major clients & Customers across Sultanate of Oman.
Sole agents for DELL, EMC. Symantec, TrendMicro Antivirus & GFI Products,
Previously Working as Sr.Customer Support Engineer in HCL Infosystems Limited,
Gujarat from April 2003 to 31 December 2011.
• Best Team Leader for the project assigned.
• High Achievement award for the best support engineer.
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Experience Details
Current Organization
MHD InfoTech LLC
Muscat - Sultanate of Oman.
Job Profile: IT Support Engineer.
Working for ORPIC "Oman Refinery and Petrochemicals Company" As a Residence
Engineer Behalf of MHD InfoTech LLC
• Excellent helpdesk skills utilizing over the phone as well as on site troubleshooting.
• To maintain an advanced level of knowledge of the operating system and application
software being used to provide highest levels of support to the users and IT staff.
• Diagnosing and Troubleshooting Hardware & Software related faults and Up gradating & Reconfiguration of Systems Hardware.
• Troubleshooting (Updating, Installations, and Repair) related to applications like email
clients (Outlook & PHD, PI, Maximo, RTIS, LIMS, Hysys, PIMS), Antivirus applications,
• Advanced network systems troubleshooting to isolate and diagnose advanced network
problems. Analyze and resolve server and network hardware, software and connective
issues.
• Trouble shooting network connectivity, Sharing, Securing and Accessing files and folders
• Configure and maintain network devices such as "wireless access points, Configure DSL
Modem for internet
• Creating and managing user accounts and Mail id.
• To maintain documentation on all technical and operational issues.
• Maintain Anti-virus application and virus definitions on all servers and corporate
workstations to ensure a maximum level of protection.
• Pro Support for Dell products - Like Dell servers, desktops & laptops
• Server side- Rack installation, server mounting, cable management, installation of O.S & other requested configuration.
• Additionally, maintaining the company's workstations.
• Team Co-ordination and responsible.
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• Basic maintenance of telecom and network infrastructure.
• Develops and implements a master plan for frequency of equipment replacement to match the relative pace of technology.
• Printer troubleshooting, Network Printer configuration, Consumables / Supplies
maintenance.
• Organization and creating a team environment.
Assignments and Projects Handled in HCL Infosystems Ltd.:
• Providing technical solution and support on the following range of systems
• HP NETSERVERS, Intel Servers, HCL Global Line servers and Workstations
• Support provided & Team Leader for more than 1000 systems for Banking clients like
SBI, UBI, IOB and Corporate Client Like Powergrid, Baroda Dairy, ERDA and ONGC
• Complete LAN/WAN implementation done for Godrej industries and Gujarat Borosil for SAP
connectivity.
• Providing support on Win '95/98, Windows NT, Novell NetWare, Windows
Microsoft® Certified IT Professional ﴾MCITP﴿. - Server Administrator on Windows Server® 2008
Microsoft Certified Solutions Associate
Microsoft® Certified Technology Specialist ﴾MCTS﴿
Dell Certifications
• Dell ESF Server L1 Support.
2000/XP/2003/2008 SCO Unix and Linux AS.
• Hardware and Software Fault Tolerance System Setup.
• As Team Leader HCL Gujarat Regional Response Centre Team as L2 Level Support Engineer and as In-charge which consist of multiple key customers with different setups & providing
support for more than 4600 personal computer and >600 servers with different OS.
• Working as Project In-Charge at very prestigious project of Government of Gujarat Finance
department IFMS project in Association with Tata Consultancy services at Gandhinagar.
• Knowledge to handle and work with various computer hardware
• Configuration and troubleshooting of hardware
• Hands on experience with WLAN, LAN and WAN related products
• Network Troubleshooting knowledge gained from 5 years experience in the field
Exposure to Networking, OS & Hardware:
Servers
Intel / RISC based higher end Servers from Dell/HP/Compaq/HCL /IBM & with Different RAID
levels.
Desktops Systems
Various types of Desktop Computers of different Companies like Dell /HP/Compaq/IBM/HCL
Windows 2000/2003/2008 Exposure
1. Installation & Configuration
2. Service Configurations Like: DHCP, DNS, IIS, MMC, WINS, RAS, Terminal Server & Cluster Server.
3. Domain Controller Configuration, Backup & Active Directory
4. Experience in Support services for the above for > 5 years
5. Configured Windows 2000/2003/2008 servers at banking sectors for core banking & corporate clients for application servers.
6. Handled SBI Online Core banking project with Windows 2000/2003/2008 Server More
Then 155 branches at different district in Gujarat.
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Novell Netware/ Netware SFT III
1. Installation & configuration of Netware 3.x/4.x/5.0
2. SFT III implementation with Netware 4.X
3. Remote Boot Configuration For various Clients
4. Handled SBI Online banking project with Novell 4.2 in 15 branches at different district in
Gujarat.
SCO UNIX
1. Installation of SCO UNIX 5
2. Disk administration and configuration of backup devices
3. Network Configuration and user administration.
Linux Platform
1. Installation & Configuration of RHEL AS 4.0. / 5.0 /6.0/6.5
2. SBI Baroda MICR Centre WEB Server Implementation in RHEL 4.0 with VPN RAS
Connection for All Other Bank Connectivity.
• Dell Foundation 2010 Desktops
• Dell Foundation 2010 Workstations
• Dell DCSE EMEA Enterprise Customer Support
• Dell DCSE Onsite Troubleshooting
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Details of Professional Training Attended:
Presently working As Customer Support Engineer in MHD InfoTech LLC, Hamriya from 10th
Post Diploma in Computer Application from Shri K.J.Polytechnic, Bharuch. Passing year 2003, (first class) Diploma in Electrical Engg from Shri K.J.Polytechnic, Bharuch.