Software Developer
Self
Total years of experience :13 years, 7 Months
As a self interest making, billing software for companies in Abudhabi and providing support for it.
• Being an application support analyst, working as a L2 support to provide the fast and effective resolution for the reported incidents.
• Debuggingthe production application in case of issues and suggesting developers, the way to fix the bug.
• Proving the quick support to other normal routine data setting requests from the stack holders
• Good in querying in SQL and providing the reports based on the requirement from the business team.
• Responsible for checking the systems periodically to ensure smooth working and fixing problems that arises in the scheduled servicesfor the remittance business
• Perform the tasksof monitoring the system, DB and applications, solving issues and preparing solutions for the same
• Handled maximum no of issues in a team using Helpdesk application
• Provides the quick support to customers by analyzing the issue in the proper effective way to resolve the application errors
• Achieved STAR AWARD for the year 2014, for the Automated Monitoring Tool designed by me to easy the work
• Received Appreciation letter from CIO of the IT Functional Head.
* Got job through CAMPUS INTERVIEW After my BCA.
* Got trained for JAVA PROGRAMMER for 5 months in CHENNAI
* Got PROJECT after Training in HYDERABAD
* Client: General Electric (GE)
* Domain: GE HEALTHCARE
* Project: Diagnostic Imaging Ready To Serve Engagement
Environment: Visual Basic, ASP, Java, Weblogic 8.1, PL/SQL, ORACLE, Clarify Tool
Role: Team Member
* Responsibilities:
1. Maintenance, Production Supporting and Implementation of Existing Applications
2. Interacting and coordinating with business customers and other teams about to solve the issue in the applications faced by the user which was raised through Clarify Tool
3. Handled around 40 cases in time without crossing the Service Level Aggrement
4. Sucessfully, handled six applications with any case violation
5. Having good knowledge in uploading and testing the scripts using Quality Center Tool
6. Involved in coding and deployement of the application within the requirements of the framework and played a key role in the performance tuning of the application
masters degree
Grade - Distinction