vinay acharya

at AT&T COMMUNICATION SERVICES

• India
• My current job since May 2019

Reviewing order status and coordinating with customer service managers, planning
staffing and budget allocation, thus achieving 10% improvisation.
➢ Developed client relationships, through communication, Negotiating and
collaborating
➢ with internal stakeholders like LCM and LE teams for design consultation.
➢ Managed a process re-engineering project to improve and consolidate end-to-end
service processes; restructured communication flow Cross functional stakeholders
andvendors like the VMware, Juniper (uCPE), Vyatta, Viptella and Cisco TAC.
Coordinated in preparing RFO, RCA. In addition, collaborating with internal as
well as external LMP`s for break fixing.
➢ Formulating Strategic process flow, with emphasize on Problem-solving and
improvising project performance.

• India
• January 2017 to April 2019

Leading Priority Zero Issues.
Driving Severity 6 cases
➢ Reviewing order status and coordinating with customer service managers.
➢ Negotiating and collaborating with stakeholders like LCM and LE teams for
designconsultation.
➢ Coordinated External and Cross functional and stakeholders Cisco & Juniper TAC.
Coordinated in preparing RFO, RCA. In addition, collaborating with internal as
wellas external LMP`s for break fixing.
➢ Developed case studies and working towards process improvisation. Working towards
problem determination and management.
Tier 2 Lead

• April 2012 to June 2014

involved Configuring/managing of legacy network equipment’s like Cisco,
Nortel, Juniper devices.
Identifying and resolving client issues along with Investigating requirement on
change as well as fixing the failed changes.

NOC Team Lead

• July 2009 to April 2012

Leading a team of 6 members.
I was designated as the operations and deployment SPOC for client: Hess
Corporation and Suncor Energy.
Coordinating with LMP’s and other vendors, communicating directly with customerthird-
party vendors.
Also coordinating with our internal and external stakeholders.
Hindi; (Reading, Writing, Speaking)
Marathi; (Reading, Writing, Speaking)
Konkani; (Speaking)

at SYMPHONY SERVICES

• India
• November 2007 to July 2009

Kannada; (Speaking) Managing Monitoring & Troubleshooting of Internet/Leased & MPLS links
HOBBIES & INTERESTS
Coordinating with ISPs. Site Data Center Management, for the global enterprise solutions.
Backup H/W & S/W Specialist activity. Deployed through Mindriver Information tech.
Martial Arts:-
Taekwondo & Kungfu

IT Engineer at Allied Digital Services

• India
• May 2007 to November 2007

Music:-
Carnatic Vocal
PERSONAL INFO
Worked for Kingfisher Airlines (HAL) through Allied Digital Services Ltd
Maintaining Network - working on Local Airport network setup consisting of Cisco
routers and Catalyst switches. Management, Inter-office V-LAN & WAN links, Including
Long range WAP. Managing HAL IT infrastructure including servers (2k&2k3) &
network. Maintaining Ticketing application software “saber” and technical software
ARMS.
• Father`s Name: Venugopal Acharya
• Date of Birth:

Hardware Engineer at Disk technology Services pvt. ltd

• India
• June 2006 to February 2007

Marital Status: Married
• Nationality: Indian.
Repair services for the hard disk and Tape Drives, for standalone and Server systems.
Backup maintenance with hard disk and Tape Drives. Maintaining Network - working on
Cisco router (2800 Series), and Cisco catalyst 3550/3560 series.
TSR

at ACCENTURE

• India
• July 2004 to December 2005

Supporting SBC Internet Services, for H/W: Modem, Router, B-router, wireless. Software
/Application Support, troubleshooting, network monitoring tool (CO). Troubleshooting and
call support for LAN, WAN issues.