Vinay Upadhyay

Led Network Architecture, Network Delivery, and 24x7 Network Operations for
mission-critical venue and enterprise environments (Enterprise LAN/WAN/WLAN,
integrated services), ensuring Service Readiness for events and BAU operations.
Delivered mega-event Program/Project Delivery for FIFA Arab Cup 2021, FIFA World
Cup 2022, AFC 2023, FIFA Intercontinental Cup 2024-2025, including Cutover
Planning, Change Control, Rollback Planning, and operational stabilization.
Managed large-scale infrastructure with 11, 000+, ensuring 100% compliance, High
Availability, and business continuity.
Owned HLD/LLD, Design Governance, Design Assurance Reviews, network
standards, and As-Built Documentation (Visio, diagrams, IP/VLAN plans) to improve
consistency and audit readiness.
Drove ITSM / Service Management: SLA/KPI reporting, Incident Management,
Problem Management, Change Management, Major Incident Management, and Root
Cause Analysis (RCA) with corrective/preventive actions.
Improved operational efficiency by ~30% using Monitoring/Observability and
workflow automation with Cisco DNA Center, SolarWinds, ServiceNow, including
dashboards, alert tuning, and incident workflows (MTTR improvement).
Led Vendor Management and commercial governance: RFP/RFQ, BoQ/BoM validation,
technical evaluations, acceptance criteria, SLA/Contract Governance, delivering 12-
18% cost optimization via negotiation and standardization.
Executed Lifecycle Management (EOS/EOL), refresh planning, risk registers (RAID),
and support renewals aligned to event calendars and operational constraints.
Developed Runbooks/SOPs, service readiness checklists, escalation matrices, and
war-room governance to strengthen operational control and response.
Led and mentored 15+ engineers and multi-vendor partners; managed resource
planning, on-call governance, performance management, and stakeholder
communications.
Delivered executive-ready reporting: KPI dashboards, RAID logs, risk/issue updates,
and cross-functional coordination with PMO/Finance/Vendors/Stakeholders.

Backbone/NOC operations, monitoring, incident response, change coordination;
supported routing stability in service provider environments (eBGP/MPLS).

L1/L2 support, configurations, MPLS VPN provisioning, troubleshooting; contributed to
OSPF redesign.