Customer Services and Back end Support
software solutions
Total years of experience :12 years, 6 Months
3. Accenture Services (Bangalore) 2 years SME (Subject Mater Expert)
4. Bharti Airtel Ltd (Bangalore) 1.5 years Customer Releation (Retention Department)
5. Dufab Industrial & Trading Co LLC \[DUBAI\] 3.5 years Sales and Services Excutive
6. The Country Club \[DUBAI\] 1 year Sales and Customer Services Excutive
7. Mega Vision Channel Patners for du 1 year Customer Service and Back end support
Key Skills
1. Sales & Revenue Generation
2. Customer relation & development
3. Market analysis
4. Account Managament
5. Presentation Skills
Work Histoy
☞ Company: Mega Vision Audio and Video System \[DUBAI\]
☞ Duration: 1 July 2011 to till Date
Designation: Customer Services and Back end Support
Job Summary
• Preparing Sales Quotation & Meeting Customers for vaction packeage and membership sales.
• Preparing Sales Report on Monthly Bases.
• Giving all the details of clients requirment to the Area Sales Manger.
• Meeting the Customer at the venue (As being in the venue, for venue sales team) sales of Membership plan offerd by Country Club Ltd.
Work Histoy
☞ Company: The Country Club \[DUBAI\]
☞ Duration: 1 July 2011 to till June 2012
Designation: Sales cordination and Customer Services Department
Job Summary
• Preparing Sales Quotation & Meeting Customers for vaction packeage and membership sales.
• Preparing Sales Report on Monthly Bases.
• Giving all the details of clients requirment to the Area Sales Manger.
• Meeting the Customer at the venue (As being in the venue, for venue sales team) sales of Membership plan offerd by Country Club Ltd.
Work Histoy
☞ Company: DUFAB INDUSTRIAL & TRADING CO.LLC \[DUBAI\]
☞ Duration: 21 August 2007 to till 30 January 2010
Designation: Sales and Services Excutive
Job Summary
• Preparing Sales Quotation & Meeting Customers.
• Preparing Sales Report on Monthly Bases.
• Cordiating with production and the client for the supply of material.
• Giving all the details of clients requirment ot the Sales manager and the management.
• Being company MR ( Management Representative) for ISO, takeing care off the full ISO process. This includes colletion off the details (all forms which needs to be filled as per the ISO process) of various departement like stores, Purchase, Production, Planning and Admin.
• Being the link between the ISO (Repersentative) and the staff of the company and the Managment.
Work History
☞ Company: Bharti Airtel Ltd. (Bangalore)
Duration: 1 July 2006 to 30 June 2007
Designation: Customer Releation (Retention Department)
Job Summary
• Retention of customer who wish to cancel the connection (corporate connection)
• Preparing of all customer complaints and reports required for the department thro data collected by Airtel Agencies and out lets.
• Calling all the corporate clients and checking for the reasons for cancelltion
• Personally visting the corporates clients and check on all the details for cancelltion and giving them all the option of keeping the connection with the best easy price.
• Preparing retention report details and giving all the schedule to the retention department head.
Work History
☞ Company: Accenture Services. (Bangalore)
Duration: 01 March 2004 to 31 May 2006
Designation: SME (Subject Mater Expert)
Job Summary
• Responsible for 4 Teams in solving any Customer Manger Queries regd Insuranse Policies.
• Quality Audits for the entire Team and updating of the underwriting manual on a weekly Basis.
• Training new hires on process and make sure Quality scores are consistent.
• Periodic training of members of the group or any new additions to the group, thus ensuring the performance of the complete group to be at par.
• Conducting periodic performance based evaluations of the team members with the help of the respective Team Leads
• Conducted workshops amongst the Team to enhance product knowledge.
• Sending out reports to my higher ups.
☞ Company: AOL India (America Online) (Bangalore)
Duration: 1 August 2002 to 7 February 2004.
Designation: Technical Reperenstaitaive (Wintech Department)
Job Summary
• Responsible for Takeing calls and solving all technical probelms faced by customer in the US (United States) releated to any queries regarding internet connection.
• Worked for the parental control department which worked for Blocking of sites banned for useage in the United States for children.
• Worked for the chat based for the billing deaprtment where all the queries which is sloved thro web based chat.
Work History
☞ Company: Software Solution Integrated (Mumbai)
Duration: 1 Febuary 1999 to 30 June 2002.
Designation: Administration
Job Summary
• Responsible for Takeing care of admin works like and solving all technical probelms faced by customer in the US (United States) releated to any queries regd internet connection.
• Worked for the parental control department which worked for Blocking of sites banned for useage in the United States for children.
Software Qualification:-
Completed Programming in Computer from "Software Solution".
☞ Description Of Course
HTML, & JAVA SCRIPT
Duration: 1 October 2001 to 31st 2002
☞ Description Of Course
Business Computer Application -
• Word, Excel, Ms Access, PowerPoint & Internet.
Bachelors of Commerce (B-Com) from Mumbai in 1998.