IT Administrator
Dubai Women's College
Total years of experience :35 years, 8 Months
• Change Management - Managed changeover from TSM backup to Microsoft System Center Data Protection Manager 2012 with Tape Library TS3310 to backup all Microsoft Products like Exchange all working on clustered environment.
• Problem Management -Documentation and training for various server owners to set policies, creating pools, groups, schedules & tasks to implement efficient backup, restore and provide support for backup failures.
• Change management - piloting Symantec backup exec 2012 used as a backup solution for Hyper-V & VMware.
• Automated installation of software; Patch and update management using group policies.
• Undertook activities like UPS Management in data center & IDT’s in the campus by configuring and setting SNMP alerts.
• Instrumental in managing data center by configuring, installing & managing alerts for more than 60 servers.
• Providing support for video conferencing using IP, content module & ftp to send videos to multiple sites.
• Handled Peregrine Service Centre Software for service center request from clients.
• Successfully worked on Acronis Disaster Recovery Solutions for the clients & servers.
• Formulated & implemented Symantec Antivirus solution for entire campus.
• Looked after network infrastructure by handling cabling throughout the campus with 20 IDT’s
• Built test environment with VMware, to check and test all applications for up- gradation, compatibility and functionality.
• Installed, configured and administrated Microsoft Systems and Network Services.
• Managed & performed full installation of Exchange Server 2007 from scratch.
• Implemented incident management using Microsoft system center service manager 2011 which is used to track incidents from users, checking resolved incidents, preparing reports & training staff to work on the incident operations by giving workshops and documentations.
• Analyzed & designed printer solution like pay as you go where printers are controlled by Print Server •
• Maintaining NOVELL NETWORK - Installations of the Novell server 6.5 to user management.
• Configuring the clients in the corresponding environment & worked on SAN.
• Successfully migrated Novell Netware 5.0 to 6.5 onto the DELL servers. Configured DHCP & DNS on Microsoft platform. Was responsible for designing, handling and maintaining Microsoft IIS. Trouble-shooting laptops in a wireless environment, deploying the image on the Laptops using image blaster.
• Installed & maintained electronic smart boards. Configure & maintain language lab, used in conjunction with audio/video features, controlled from the master computer & transfer data to student workstations & gave workshops on IMPERATA
• Maintaining the Novell LAN network for all the file & print server processes and administration.
• Workshops to teachers on INFORMATION COMMUNICATION MANAGEMENT -Tandberg language lab where master console connected to many terminals.
• Working in an area which holds desktops & vast amount of software which ranges from single user to multi-user applications which requires complex technicalities to solve the internal conflicts by having the broad knowledge of plug-in, codec’s & hardware.
• Produce or assist with the production and development of ILC materials and resources by providing technical and logical support in order to make resources self-accessible.
• Troubleshoot PC’s in the network environment which are used heavily by the students, such that to provide a conducive atmosphere among the students in their independent studies.
• Maintain student-filing system, which is used by all the students in the college to keep a record of the work done, which is assigned by the teachers. Installing and maintaining horizon circulation client software with Sybase as the front-end tool which handles all the library transactions in a network environment, which connects different colleges in the system
• Handling hardware/software installations on the PC’s, which are connected to the Novell network 3.51 and fixing out any hardware/software problems encountered on the PC’s.
• Assisting students in analyzing, designing and implementing single user application on QBASIC or FOXPRO FOR WINDOWS for their GCSE curriculum. Preparing students for A-level & O-level London board examinations GCSE for computer studies.
• Educating students on the basic computer skills required to carry on their studies for the A-level and O-level at the preliminary level by tutoring them with different aspects of system analysis, case studies, basic computer architecture, different application programs with worksheets & tutorials
GPA 8.0 Completed in Information Technology & Marketing
Completed engineering in Electronics & Communications