KAM
Oyo
Total years of experience :4 years, 4 Months
● Managing Operations for Hotel’s, Homes & Hub 71 in Abu Dhabi including collections and reconciliations.
● Managing KPIs of the key functions which support OYO’s business model on-ground.
● NPS Score with respect to guest experience for the entire properties in Abu Dhabi.
● Overall handling of Special Project for MUBADALA (Hub 71)
● Analyzing and monitoring key metrics to identify opportunities, improving hotel and guest experiences and uplifting occupancy rates
● Establishing a performance-driven culture in the team (Internal & External) where every team member has a clear focus on overall happy customers.
● Liaoning with all team (Supply, Finance, Operations) for a smooth running of business.
● Conducting periodic review with the key stakeholders (Hotel owners, PM’s) to ensure that the properties are constantly maintained as per the OYO brand promise, guest experience is enhanced and sustained
Modern Trade (South Karnataka)
● Led a team of 1 ASE and 62 FSE’s managing 75 Cr. annual revenue.
● Managed stores of 6 LFR chains like RELIANCE DIGITAL, CROMA, PAI, POORVIKA, SANGEETHA, Future group for SAMSUNG Market share.
● Created the foundation of trust with Account & for continued revenue growth
● Executed sales to focuses on achieving target based on cooperation with Channel Account
● Facilitated recruitment, on-boarding & mentoring and empowered teams to facilitate business through periodic RCA & action planning
● Developed sales department budget, determined appropriate staffing levels and identified ideal marketing expenditures
● Rolled out Annual Business Plan for the business partners and aligned it with the company’s objectives
Manager
● Managing Pre-paid Business from local chains of Kerala (MY G, Fone 4, Alif, Techno Trade, Mobile World, Nikshant)
● Handling Post-paid business (Only telecom player in MT, Kerala), with 3 Direct TL’s and 50 promoters.
● Managing Handset Promoter outlets or SPO of distribution with designing scheme structure for trade & execution. Distribution Manager
● Manage entire prepaid distribution of Trivandrum District with annual turnover of 60 Cr. ● Responsible for gross, net adds, revenue, RMS through market and distribution planning with proper channel management
● Handling Team of 4 On Role and 3 Off Role Employees.
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