IT Administrator
INDEL AUTOMOTIVES PVT LTD
Total years of experience :9 years, 8 Months
Promoted to IT Administrator role to configure, troubleshoot and maintain the IT infrastructure. Provided ongoing development and maintenance of software applications used by employees and training to new and existing employees as needed. Trained new employees on software and company procedures, Working with employees to resolve "unsolvable" support requests. Provided support on weekends and odd hours to ensure little to no disruption of local and operational systems during scheduled maintenance and outages, Managed daily activities to include user support and system administration tasks, Designed and implemented local and wide-area networks, Perform preventive maintenance, software/hardware upgrades, patch maintenance and firmware upgrades, Setup and configured company Microsoft Outlook mail Server system, Ensured data/media recover ability by implementing a schedule of system backups and database archive operations, Managed the day to day IT troubleshooting for users both locally and remotely.
Work Description (Admin & HR):
Supporting Administration related issues like
a. Documentation work(like licence renewal, new applying, tax etc)
b. Office maintenance work etc
c. Purchase of stationaries, office materials etc
HR related issues like
a. Staffs handling
b. Attendance checking
c. Salary working support
d. Staffs ESI & PF accounts creation
Supporting three departments of the 2 Brands of Indel (Suzuki & Honda).
Supporting company website and network hardware related issues. installed, configured managed and repaired multiple Management Systems. Designed and implemented local and wide-area networks, Ensured data/media recover ability by implementing a schedule of system backups and database archive operations, Provided technical support to the customers.
Planned and implemented upgrades to system hardware and software.
Resolved issues and escalated problems with knowledgeable support and quality service.
Provided second-level support for all server class systems.
Configured, tested and maintained network equipment.
Completed reports detailing performance, costs and downtime issues.
Maintained a flexible schedule and responded to after-hours and weekend emergencies in a timely manner.
Coordinated with systems partners to finalize designs and confirm requirements.
Developed and implemented complex Internet and Intranet applications on multiple platforms.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
The main work is to resolve customer's doubts and technical problems which has to be analyzed from the Inbound calls. Eg. if customers ask us that they have a problem with the INTERNET or IP TV, we analyze what is the main issue in the network, which can be resolved by us nor suggest the comments how to resolve from the customers' side. If the issue is from hardware section we suggest to mail us for sending the hardware technician teams which will be solved with the customer. If Provided Tier 1 (Help Desk) problem not solved in time, identification will be done immediately and take Tier 3 (Watch Desk) support(during normal to semi-critical situations).