IT Support Specialist
Armtech Solutions.
مجموع سنوات الخبرة :4 years, 4 أشهر
Acting as the first point of contact for all IT & technical queries.
Responsible for diagnosing & resolving hardware, software & end users problems.
Working within a TCP/IP network environment, including DHCP, DNS and ethernet
Involved in the rollout of software updates and patches.
Communicating with third party technical specialists.
Configuring and managing backup & restore procedures
Assisted user queries and support issues on Outlook 2003 like setting up rules, managing contacts and auto-signatures.
Global Technical and Billing support for Bell Canada Internet customer.
Troubleshooting and resolve Wireless, Email and all connectivity issue, .
Escalate the technical issues as per escalation policy.
Document all the session. Tools used REMEDY (decommissioned on April 2014 ), presently using UNIVERSAL ACUT
Configuring and troubleshooting 5th and 4th Generation Bell router /modem, Customer Emails in Email Clients like Outlook, Windows Live Mail and Mac Mail.
Installing and troubleshooting Bell Internet Anti-Virus Software (Security service provided by the Internet provider Bell - McAfee).
Offer Remote assistance for all technical issues.
Explain billing and prorated charges, authorized to provide billing adjustments.
Provide pre-sales and post-sales technical support
Configures, tests, and maintains LAN equipment’s and related services.
Configure and troubleshoot Wireless N type Router.
Identifies, diagnoses, and resolves network problems
Create and maintain comprehensive documentation for all implemented networks
Provide pre sales and post-sales Technical support.
Graduated with First Class. Active in coordinating college symposium. Member of the College Foot Ball Team. Member of College Volley Ball Team.
Member of College Football team. Runner up in English essay writing competition.