Senior Engineer – NOC Operations
Kaseya
Total years of experience :8 years, 7 Months
Managing Windows servers
Schedule, implement change requests
Managing Storage
O365 Administration
Server Onboarding & Decommissioning
RMM tool deployment and management (VSA, Datto, IT Glue)
Managing Windows servers, Patching, Backup, and other compliances.
Overall network management and switches, firewalls, VPN and wireless.
Installing/scaling/Monitoring of servers, SAN & NAS
O365, Intune & Google Workspace Administration
Server Onboarding & Decommissioning
DR Readiness and Documentation
Managing Active Directory & Windows servers
Overall end user support, troubleshooting hardware and software issues.
Managing VMware and datacenter operation across various locations.
Provisioning of Windows/Linux servers in VMware infrastructure.
Installing/scaling/Monitoring of various server inside datacenter in VMware platform.
O365 Administration
Providing Remote/ Onsite support in desktop and server administration
Creation and support for VDI environments in VM Ware
IPLC management (Avaya, Cisco, Orixcom, Xtend & Xlite)
Managing and implementing Linux file servers
Managing Windows patching, Antivirus and Encryption Management
Incident management (ticketing) using BMC Remedy.
•Administrating of Client Operating Systems (Windows XP, Vista, 7).
Installation and configuration of project based software’s.
•Active Directory Administration & Group Policy Administration.
•User ID Management (User ID Creation, Modification, Deletion, Password Reset, ID Unlock)
•Providing Remote/ Onsite support in desktop and server administration for various projects.
•Updating the Microsoft Security patches, OS updates and Microsoft Application Updates.
•Installing, configuring and Troubleshooting MS Outlook.
•Installation & Maintenance of CISCO, AVAYA IP phones
•Trouble shooting of Client Supporting Software’s (Citrix, VMware )
•On-call support to the users and Clients Via phone or remote support.
•Setting up the Voice Conference and troubleshooting the VC issues.
•Handling the service desk calls and fixing the issues within the SLA.
•Antivirus Encryption of Laptops.
•Working with client technical team for the implementation of new applications
•Installation and configuration of Windows Deployment Service, using WAIK also.
•Installation and configuration of DNS, DHCP, AD, IIS 7, FTP, etc. various roles.
•Escalate the problem to the Technical specialist if not resolved.
•Maintaining checklist for all new installation and following the check list properly.
•Asset management and third party vendor co-ordination.
•Maintaining good relation with supporting technology services through e-mails and phone calls.
SSLC