Property Manager
SBK Real Estate
Total years of experience :15 years, 3 Months
Carried out all necessary procedures and ensured optimum performance of Properties(s) / Asset(s) in all areas of Organized Documentation, New Leases / Renewals, Preventive and Reactive Maintenance, Facilities Management, Landlord Reporting and Legal
•Deep account penetration and consultative business development to grow the portfolio through relationships and solutions.
•Structured a property management plan, preventive maintenance policies, operations manual, monthly and annual budgets for the portfolio - tracking the revenue streams for the portfolio.
•Drive the development of long and short term lease strategies across the board to achieve customer retention and repeat business. Direct and manage delivery of business development plans to ascertain ROI targets being achieved.
•Liaise with the marketing division to identify business opportunities and introduce new products and projects successfully to meet the specific requirements of clients and to maximize revenue across all major markets.
•Systematize work flow, collate and organize documentation, manage third party contractors to achieve optimum results, as well as maintain adequate level of accuracy within the monthly, quarterly and annual reports going out to the landlord, finance department and other internal or external units.
•Successfully managed a portfolio of 350+ properties in Dubai (residential and commercial).
•Achieved exceptional occupancy rates and ensured up-keep and maintained units in an appropriate and cost-effective manner, including negotiations with vendor service and capital improvement contracts.
•Evaluated via intense market surveys and recommended changes to landlords in rental pricing strategies.
•Lead and carried out detailed check-in / check-out inspections before, after and during tenancy(s).
•Managed security deposits and refunds subsequent to tenant check-out.
•Effectively managed tenant-landlord relationship including tenant complaints, contract issues, mid-tenancy negotiations.
•Thoroughly resolved legal issues including bounce checks, tenant payment delays and evictions where necessary; within the boundaries of RERA defined Real Estate Laws in Dubai.
•Managed petty cash allocated by landlord(s).
•Establishing goals and objectives, selection and assessment of tenants, provide constructive feedback to landlord(s) on key performance areas and to achieve exceptional results.
•Strategize, develop and maintain portfolios of high net worth individuals / investors and corporates across the globe
Carried out all necessary procedures and ensured optimum performance of Properties(s) / Asset(s) in all areas of Organized Documentation, New Leases / Renewals, Preventive and Reactive Maintenance, Facilities Management, Landlord Reporting and Legal.
•Successfully managed a portfolio of 150+ properties in Dubai (residential and commercial).
•Achieved exceptional occupancy rates and ensured up-keep and maintained units in an appropriate and cost-effective manner, including negotiations with vendor service and capital improvement contracts.
•Evaluated via intense market surveys and recommended changes to landlords in rental pricing strategies.
•Lead and carried out detailed check-in / check-out inspections before, after and during tenancy(s).
•Managed security deposits and refunds subsequent to tenant check-out.
•Effectively managed tenant-landlord relationship including tenant complaints, contract issues and mid-tenancy negotiations.
•Thoroughly resolved legal issues including bounce checks, tenant payment delays and evictions where necessary; within the boundaries of RERA defined Real Estate Laws in Dubai
•Managed petty cash allocated by landlord(s).
•Establishing goals and objectives, selection and assessment of tenants, provide constructive feedback to landlord(s) on key performance areas and to achieve exceptional results.
•Strategize, develop and maintain portfolios of high net worth individuals / investors and corporates across the globe.
Achieved and surpassed targets for monthly listings from 10-15 property listings monthly.
•Established close interface and confirmed business with key players of industry ecosystem - financial institutions to developers to customers
•Build and nurture a wide network of collaborative partner agencies, direct clients and channel distributors to complete the consumer buying cycle.
•Worked in collaboration with the Division Head to structure business plans for maximizing business acquisition and drawing daily comparison to study market dynamics to scale areas of improvement.
•Managed and listed furnished luxury properties for the property management division, corresponded and following up on operational commitments for the properties.
•Maintain an effective statistical reporting system to track monthly performance and identify new business development parameters and prospects
HMC - Hospitality Management Concepts
•Established sales programs and processes for major hotels - Intercontinental, H Hotel and Manzil Downtown
•Designed and implemented marketing campaigns for peak sales seasons for the hotel’s loyalty programs, which thereby boosts overall hotel sales.
•Build and lead a team of Program Managers, define targets and coach the team on operations and sales functions.
•Creation of tailored presentations & proposals via accurate and consistent sales activity resulting in increased company exposure, customer traffic, and sales.
•Built marketing campaigns to penetrate new markets with go-to-market strategies and market research insights.
•Planning and controlling of budgets as well as allocation of resources for optimum spends.
•Ensure efficiency, productivity and profitability of all marketing programs
HMC - Hospitality Management Concepts (Loyalty in focus)
•Effectively, recruit, train and motivate a team of telemarketers on an on-going basis in order to achieve the forecasted sales results within the allocated time and budget levels.
•Identify, recommend and train new managers.
•Maintain client relations and development of business growth, with the introduction of existing and new contacts within the hotel, recreational and leisure industries and assisting with the nurturing of resulting relationships with the aim of business generation.
•Responsible for overall operation of the sales office including program/office opening/closing and ensuring related policies is being adhered to.
•Identify Strengths and weaknesses of employees. Set plans with specific goals.
•Develop quarterly marketing action plan for the program assigned.
•Ensure that all reporting functions are carried out accurately and effectively including activity tracking, financial reports, member activity reports and payroll reports.
•Provide promotional materials including marketing collateral copy, sales script and product design
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