Process Specialist Data (L2)
Cognizant Technologies Pvt Ltd
Total years of experience :9 years, 4 Months
Effectively managing SLAs and ticket queues to meet service standards. Scheduling/Rescheduling jobs according to business requirements. Performing weekend maintenance following company guidelines. Monitoring continuously updating log files and managing archives. Handling application-related issues by coordinating with support teams and clients. Providing support and mentoring to team members on ticket processing issues. Contributing to quality assurance processes and continuous improvement initiatives. Monitoring server performance and job execution for optimal resource usage. Participating in Change Release Management and Incident Management procedures.
Achievements: Improved application support efficiency by implementing systematic log file monitoring. Fostered teamwork by mentoring colleagues, enhancing the overall skills within the team. Successfully managed service level agreements and expedited resolution timelines.
Scheduling/Rescheduling the jobs as per requirements.
Performing Weekend maintenance activities as per the instructions.
Monitoring the log files which are upgrading continuously.
Creating files directories.
Monitoring jobs and Server health.
Creating and assigning tickets as per priorities to the concerned teams.
Deleting old log files and directories for e client space management.
Checking the Log files if the job failed.
Responsible for monitoring the production servers and scheduled jobs.
Extensive working experience in Production support environment by supporting and resolving various environment issues related to Unix, Database and middleware of application.
Involved in client calls. (Weekly review calls.)
Coordinating with different teams and clients for resolving the issues related to application.
Daily monitor the entire Greenfield infra and take appropriate action.
Good experience with UNIX Commands.
Health monitoring of Production, UAT/Test and Dev Environment.
Involved in 24/7 support for the production environment.
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