Vinisha Pillai

• Administration of Linux, Mac and windows servers/systems at Masdar Institute of Science and Technology which is a client of Injazat Data Systems.
• Identify service trends and potential issues, and recommended improvements for IT service desk as per ITIL standards.
• Key technical support on both Microsoft products (Server 2003/2008, Windows Xp and 7, Office 2007/2010) and Linux server/systems (Redhat, Ubuntu, CentOS).
• Managing OS/software upgrades/implementation.
• Server/desktop migration projects.
• Addition of workstations to domain.
• Manage Service Desk by resolving issues of the customers in an urgent manner considering the SLA.
• Deployment of new PC’s/laptops/printers for different projects considering the requirement of the customers.
• Installing and configuring Local/Network printer installation.
• Disaster Recovery, Disk Cloning, Disk Imaging and Deploying via Clonezilla.
• Provide remote/onsite support to users to resolve issues without breaking SLA.
• Installing, checking and maintaining all latest Antivirus updates on both servers and clients.
• Creating and managing virtual machines using Oracle Virtual Machine hypervisor.
• Implementation, Integration, Troubleshooting and maintaining of Local Area Networks.
• Responsible for Checking, Installing and maintaining all latest Service packs and Microsoft critical patches on Servers and Clients.
• Responsible for Installing and maintaining DHCP Server.
• Managing user accounts via Active Directory. User account renewals and releasing account lockouts.
• Responsible for closing the calls within SLA
• Escalate the calls with vendors for support and servicing of desktops/laptops/printers etc
• Responsible for Vendor Co-ordination, Spare Management and Asset Management.

• Administration, Configuration and Maintenances of Windows Services like Active Directory Services (ADS), DNS and DHCP
• Managing users, computers and groups using Active Directory.
• Installation/configuration/maintenance of Symantec Antivirus.
• Backup and restore using Ntbackup and Symantec backup Exec.
• Monitoring of servers for fault, performance, and security alerts using Nagios and Event logs, Resolves the issues reported remotely.
• Basic knowledge on imaging technologies like Microsoft Virtual Machine, VMware and Symantec Ghost.
• Installing and configuring Local/Network printer installation.
• Handling Remote Access networking through Netop, RDP, Logmein and Logmein rescue.
• To provide second level support for all incoming service calls via remote/chat/email mode using the supporting tools and applications.
• Tracking all the cases through Staffware queue monitor tool and Closing the cases within SLA.
• SQA representative of the Team - Responsible for,
• Conducting mock Audit and ISMS Awareness session for the team on a monthly basis.
• Ensuring all the project related documents are up to date.
• Ensuring the task delivery and quality of the service through Task review.

• Remote server administration of a U.S based hosting company
• Experience on shared and dedicated servers, securing, and configuring for performance and software additions.
• Installation, Configuring and Administration Linux/Unix/Windows Servers
• Worked on web server migration, web server restoration from crash, Server monitoring (Nagios), Server stabilization via load balancing.
• Mysql database server administration, DNS Management for web servers and mail server management.
• Installing Service Packs, install and configure necessary software/modules (Third party), PHP/MySQL Upgrade and installing necessary PHP modules, installing control panels and antivirus.
• Securing the servers with IPtables, CSF, APF, windows firewall etc.
• Preventing Denial of service attacks.
• Investigating abuse issues, investigating server failure. Checking for vulnerabilities and root kits on the server, log analysis, scanning servers for malicious scripts and exploits.
• Maintaining checklist for the servers and securing servers by conducting periodical audits and investigating various security vulnerabilities.
• Plesk web hosting Control panel administration for windows 2003 servers and their trouble shooting.
• Cpanel, Direct admin, webmin and Ensim web hosting Control panel administration for Linux based servers and their trouble shooting.
• Respond to customer queries through Email and solve technical issues.
• Responsible for the day-to-day server Administration