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Vinod Yadav, Band 5 Level 2 Service Desk Engineer

Vinod Yadav

Band 5 Level 2 Service Desk Engineer

Mphasis an HP Company

Location
India - Mumbai
Education
High school or equivalent, arts
Experience
3 years, 2 Months

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Work Experience

Total years of experience :3 years, 2 Months

Band 5 Level 2 Service Desk Engineer at Mphasis an HP Company
  • India - Mumbai
  • June 2011 to July 2014

Provide Admin support via telephone, email, remote-assistance, Identify and troubleshoot a variety of technical issues, including PC configuration, password resets, printers, scanners, telecommunications equipment, Blackberry, VPN and LAN access Outlook configuration.
Manage user rights in Active Directory.
Performed diagnostics and troubleshooting of system issues, documented helpdesk tickets/resolutions using Maximo and BMC Remedy ticketing tools

Education

High school or equivalent, arts
  • at mumbai university
  • March 1994

Average student with nack of fixing computer problems and is very good at it .

Specialties & Skills

Outlook
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Windows XP Professional
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Windows 7
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Notebooks
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Dell Desktops
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Install and configure Security cameras
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Outlook desktop and notebook
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Corel Draw and photoshop
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Notebook repair
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Desktop assembly and repair
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3D animation
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Languages

English
Expert

Training and Certifications

ITIL (Certificate)
Date Attended:
October 2013
Valid Until:
October 2016

Hobbies

  • Troubleshooting issues related to computer's hardware and applications
    Have received certificates of recognition for continuous service improvement twice from Bank Of America. Skilled in troubleshooting remotely.