Sr Manager
cognizant technologes solutions
مجموع سنوات الخبرة :14 years, 3 أشهر
As a Sr. Manager, I am leading the End User Computing business/services for Cognizant technologies. The responsibilities include:
• Provide overall direction to the End User Computing Division and responsible for 200+ employees.
• Responsible for strategic planning for the business unit
• Key member for managing business unit target revenues, profitability and customer acquisitions. Responsible for $16million revenue target for the financial year.
• Responsible for multiple project delivery and Program management
• Responsible for Business Unit Development- competency and business development plans
• Responsible for people management - involved in hiring decisions, finalizing appraisals and development plans
• Responsible for overall motivation and morale of the group
• Responsible for customer satisfaction and relationship building. Resource Utilization and Quality management.
• Provides overall direction to the delivery teams.
Along with being a Sr. Operations Manager, I have been double hatting the role of Global Sub Capability Lead. The responsibilities for this role includes,
• Build Capability team and community of leaders in Global Delivery Hubs
• Actively represent BS ITO DO in 6 pack community
• Assess the current situation in global delivery hubs in term of processes and best practices
• Define capability strategy and objectives and its implementation
• Drive global alignment of global delivery hubs to standard processes and tools
• Continually increase efficiency to best in class
• Communications about standards/implementation to stake holders.
• Continual improvement of standards and best practices
• Drive KPIs definition for capability- relation to market
• Define and execute the Global capability transformation program
• Drive Standard Technology Platform Deployment
• Support developing automation strategy for capability
• Provide delivery subject matter experts for deal solutioning
• Benchmark both internal and external delivery operations
• Lead the global delivery capability community and aligment in global delivery hubs
• Develop long-term delivery strategy for capability
• Drive productivity and quality improvement
• Execute delivery capability automation projects
• Own and execute to delivery cost targets
• Hire and manage capability workforce
• Execute best shore migration for capability
• Interface w/ Account Delivery Executive for account delivery requirements and reports
• Enable global delivery best practice sharing
This is a Client/Server application implemented using Visual Basic 6.0 as front end and Oracle 8.x as back end. "Customer Care Centre" is an application being developed for BPL Engineering Limited. The main objective of this application is aimed at registering the customer complaints of all the BPL products and ensuring customer satisfaction by reducing the response time in attending to the complaint, at the same time, maintaining the quality of service.
As the Sr. Software Engineer for the Customer Care Center Project, I was responsible for
• Carried out the System Study, Analysis, Development and testing of core modules
• Lead a team of four Members and Involved in scheduling and coding of front-end programs
• Developed an interface for Replication (Data Replication utility) from Oracle to Oracle database in different locations using VB 6.0
• Involved in the implementation of the package in 4 major cities
Worked as a Systems Executive and was responsible for developing the point of sales inhouse system for the daily business. Was developing application using Visual Basic 6.0 and Oracle as the database.
Major responsibilities as Systems Executive are:
Coding.
Testing (Unit & Integration).
Implementation across India (Delhi, Chandigarh, Jaipur, Bombay, Calcutta, Siliguri, Chennai)
As was leading the northern region EDP department for the company.
Worked as a Software Engineer during the above mentioned period and was responsible for developing software using Visual Basic 5/6 as the front end tool and Oracle / SQL as the database. Major responsibilities include:
Module development.
Coding.
Testing.
Involved in the implementation at the customer site.
User Guide Documentation.
User Training.
PMI No: 465346
Had scored overall average percentage of 75%